Cindy Johnson Email & Phone Number

Charlotte, Nc, Us

-Spearheaded the management of daily office operations, enhancing workflow efficiency and ensuring strict adherence to protocols, demonstrating advanced organizational and process management capabilities.-Effectively communicated complex information, such as treatment plans and financing options, to ensure patient clarity and informed decision-making, highlighting robust communication and engagement skills.-Assess financial risks and patient payment capabilities to create tailored payment plans, leveraging acute risk management and strategic problem-solving abilities.-Analyze and monitor key performance indicators (KPIs) to enhance office productivity, compliance, and revenue integrity, using data-driven insights for continuous operational improvement.-Negotiate and manage contracts with third-party financing providers while ensuring compliance with legal and regulatory standards, enhancing financial security and data privacy adherence.-Maintain precise records and documentation to uphold audit readiness and meticulous attention to detail.-Uphold strict policies regarding patient confidentiality, appointment scheduling, and billing, reinforcing industry standards and legal compliance.-Conduct thorough audits of medical equipment to ensure safety and regulatory compliance, effectively mitigating risks and documenting findings.-Ensure stringent HIPAA and PCI DSS compliance, safeguard patient information, and secure financial transactions against potential data breaches.-Manage clinical schedules to guarantee accuracy and readiness for procedures, ensuring the availability of necessary medical supplies like crowns and bridges, which optimize patient flow and resource utilization, significantly impacting revenue cycle efficiency.

Freelance Consultant

- Facilitated cross-departmental collaboration, significantly improving communication and compliance with client requirements, leading to a 20% increase in client satisfaction.- Directed end-to-end project management, liaising with key stakeholders to streamline operations and achieve project objectives, showcasing strong organizational and planning skills.- Set work priorities and organized departmental tasks to adapt seamlessly to changing client demands, demonstrating strategic foresight and adaptability.- Managed support for over 4,500 staff, efficiently resolving 100+ daily inquiries via a 24-hour nurse hotline, covering shift changes, payroll issues, and compliance, while maintaining rigorous documentation for audit purposes.- Collaborated with HR and training departments to ensure staff adherence to all regulatory and training standards, reinforcing a culture of compliance and operational excellence.

New York City Metropolitan Area

- Provided leadership and guidance to staff while ensuring compliance with HIPAA, PCI DSS, and labor laws by updating and enforcing office policies.- Coordinated daily operations, including staff scheduling and workload distribution, to optimize office efficiency and patient flow.- Monitored and managed inventory, ensuring sufficient supplies for day-to-day operations and anticipating future needs.- Conducted quality assurance reviews of patient records to maintain compliance with state and federal regulations.- Created and maintained financial reports, tracking revenue, expenses, and operational costs to support budgeting decisions.- Supported the development and execution of treatment plans by preparing and organizing clinical documentation for review by dental providers.- Conducted preauthorization and verification of insurance benefits for complex cases, streamlining approval processes for procedures.- Facilitated staff meetings and training sessions to reinforce compliance standards, office protocols, and team collaboration.- Achieved a 98% success rate in cosmetic and preventative case acceptance by delivering exceptional patient care and fostering trust with patients.- Elevated patient understanding and engagement by 90% through educating patients and families on cosmetic, restorative, and preventative treatment plans, enhancing informed decision-making.- Partnered with dental specialists and vendors to successfully manage and treat chronic gum disease and complex oral surgery cases, ensuring optimal patient outcomes and satisfaction.- Boosted staff retention by 25% and enhanced patient satisfaction by mentoring and training newly hired staff, cultivating a collaborative and knowledgeable team.- Mastered Dentrix software to maintain accurate records, streamline scheduling, manage accounting, and ensure compliance with HIPAA and regulations.- Consistently earned a 95% patient satisfaction rating by delivering, high-quality care and service.

New York, New York, United States

- Managed daily administrative operations, including appointment scheduling, patient follow-ups, and maintaining organized records.- Assisted with insurance verification, preauthorizations, and billing inquiries to streamline financial processes for patients and providers.- Monitored and ordered office and medical supplies to maintain inventory levels and avoid disruptions in care delivery.- Supported provider scheduling by coordinating calendars and managing appointment requests to optimize workflow and minimize downtime.- Addressed patient concerns and resolved issues promptly, maintaining a professional and compassionate approach to patient service.- Conducted quality assurance reviews to ensure documentation accuracy and compliance with healthcare regulations.- Successfully educated and guided patients in managing TMJ disorders, headaches, and sleep disorders such as sleep apnea. Achieved a 25% increase in patient access to care through proactive recommendations and solutions tailored to individual needs.- Improved lab turnaround times by 20% through effective communication and coordination with laboratories, enhancing overall patient care timelines.- Mentored and coached adult patients on treatment options for TMJ and sleep apnea, achieving a 95% compliance rate and significantly improving their understanding of and adherence to treatment plans.- Enhanced Patient Engagement and Satisfaction: Fostered a collaborative and patient-centered approach, resulting in a 20% reduction in surgical interventions and a 15% increase in patient engagement. - Consistently received a 95% satisfaction rating from patients by providing exceptional service and clear communication.- Collaborated with interdisciplinary teams, fostering a patient-focused care environment that led to improved health outcomes.- Utilized Dentrix software to maintain accurate records, document care plans, and track patient progress, ensuring regulatory compliance and patient management.

- Executed seamless day-to-day check-in and checkout procedures, enhancing patient flow and minimizing wait times.- Entered ICD-9 and CPT codes with precision, ensuring accurate and efficient submission for the billing team.- Reconciled daily payments and collections, maintaining financial accuracy and supporting the clinic's revenue cycle.- Organized and coordinated meetings and engagements for Dr. Doris Day, ensuring her schedule remained optimized and conflict-free.- Managed appointment scheduling and maintained a well-organized calendar to ensure optimal use of clinic time and resources.- Verified patient insurance information, processed authorizations, and handled billing inquiries to provide a smooth experience for patients.- Maintained patient records in compliance with HIPAA regulations, ensuring confidentiality and accuracy.- Assisted with inventory management, including ordering and stocking office supplies and dermatological products.- Provided excellent customer service, addressing patient inquiries, resolving concerns, and ensuring a welcoming clinic environment.- Prepared patient files and documentation for providers ahead of appointments, ensuring all necessary information was readily available.- Supported marketing efforts by distributing promotional materials and assisting with patient outreach initiatives.- Coordinated follow-up communications with patients, ensuring timely responses to questions and postappointment needs.

Cybersecurity

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