Cindy Brown Email and Phone Number

• Provide enriching, exciting and innovative care for people living with dementia and other cognitive and physical challenges.• Assist with clients’ medications in accordance with caregiver instructions and company policies, procedures, and best practices.

• Provide exceptional customer service and assistance in purchasing, tastings, and sharing information about products and services • Work as part of a successful team, and individually to achieve/exceed sales targets

• Create, implement, promote, and facilitate group programs and events • Complete assessments, profiles, and documentation according to standards of practice and established deadlines • Apply best practice as it relates to privacy, confidentiality, and appropriate boundaries• Establish and maintain supportive helping relationships based on empathy, trust, non-judgment and unconditional positive regard• Administrative duties and interacting with individuals at Reception• Work effectively independently, and as part of a team• Assist with development, implementation, and achievement of departmental goals, operations, training, and health and safety

• Greet, engage with, and serve customers to meet their individual needs and ensure an efficient, positive overall experience• Overcome challenges and diffuse situations efficiently and with empathy, reducing risk of escalation, ensuring guest satisfaction and loyalty• Complete daily opening and closing procedures, paperwork and reports with accuracy, efficiency, and attention to detail • Follow health and safety standards and maintain daily logs • Answer phones and transfer calls, while tending to in person, customer needs in a respectful manner• Work effectively with fellow teammates to ensure a positive work environment by offering and accepting assistance, support and recognition in person, and through company online platforms

• Connect with, interview, and maintain relationships with potential clients• Establish long term supportive relationships with clients and families• Plan and execute daily routines to foster growth and development while meeting the needs of individuals • Provide a safe, inclusive environment that encourages non-judgement, individuality and acceptance of all• Maintain daily and yearly accounting records • Create and implement contracts, policies and procedures to ensure health and safety within a group setting• Maintain website and social media page to promote business and inspire others• Attend monthly workshops and yearly conferences to foster personal growth and development

•Facilitate creative workshops for individuals with developmental disabilities that encourage individuality while focussing on their unique abilities •Establish and maintain supportive helping relationships based on empathy, trust, non-judgment and unconditional positive regard•Apply best practice as it relates to privacy, confidentiality, and appropriate boundaries•Complete paperwork and accountability reports according to standards of practice and establish deadlines•Encourage integration into community programs to increase awareness and inclusion of diverse populations