Responsible for providing strategic account management and financial sales leadership for an assigned portfolio of existing National Master Agents and Performance Marketing Partners within the Channel. -Develop and manage overall account strategies for specific named account customers, including identification of incremental revenue opportunities and retention of installed services. Responsible for overall customer relationship management, partner experience, funnel management, and customer satisfaction in addition to delivering Ops business reviews, driving customer revenue and retention objectives.Core Responsibilities-Meet or exceed monthly quota through identification and closing of incremental sales and revenue opportunities.-Maintain regular account contact to ensure positioning and alignment of Comcast Business Services with assigned accounts.-Initiate and work closely with Partners, Ops and Sales to drive SMB and Mid-Market revenue. -Maintain customer satisfaction and serve as the primary escalation point for any Partner issues that arise. -Proactive funnel management with Partner operations and Comcast support team; which includes going above and beyond to push orders, i.e., customer engagement, escalations, Pre/Post order acceptance. -Provide end of month reporting to Partners, along with quarterly operations reviews.-Identify trends or gaps in order to provide additional training opportunities for their assigned Partner accounts.-Collaborate with Sales, Finance and Operations leadership to develop specific account management plans to meet assigned accounts needs and an overall strategy to optimize sales and retention opportunities.-Position and promote Comcast Business Class services across multiple organizational levels.-Management of existing revenue, sales opportunities, quota, funnels and forecasts consistent with Region, Division and Corporate sales, service and operational goals and objectives.

Reviewed and Processed orders submitted by Indirect Sales Partners.• Worked with a variety of different teams to ensure that the customer’s order and install process is smooth, including but not limited to sales team, Master agent, sales partners, order management professionals and scheduling agents.• Reviewed service contracts to validate compliance with Corporate and Divisional policies and expectations. • Served as a Single Point Of Contact for customers during the Pre-Order Acceptance and Pre-Install process. • Became a top performer on the team within first weeks after training.• Served as a Point of Contact for all new hires during initial nesting period on the floor, providing support, additional training and assistance with questions pertaining to the PSC Order Processing procedures. • Developed process and documentation to assist with the agent backup process. This documentation allows clear and concise communication between two agents when one is out of the office and the other is assisting with work order funnels.• Special assignment to assist with medium sized multi-site orders (11-20 sites)• Beta tester for new processes such as the PSC Checklist and Automated Email Templates• Served a Single Point of Contact for Platinum Partners, CAP partners as well as orders from Global Tel Link These orders normally involved a high security facility/prison/jailhouse that require additional coordination for surveys and install surrounding security clearances for approved techs. • Assisted team with getting set up with soft phones on laptops in preparation to transition to WFH. Created a step by step job aid for team members on how to configure their Avaya soft phone. Provided individualized assistance with PSC and CPAC teams on how to set up and troubleshoot soft phones. Continued to be a POC for Avaya issues and troubleshooting during current WFM

Reviewed and handled escalations between departments in a self-managed, detail oriented, and fast paced environment. Developed and maintained relationships with agents, supervisors and managers in other departments to ensure prompt and effective solutions to escalated situations in order to improve the customer experience.• Served as Team Lead/Subject Matter Expert (SME) to assist supervisor with workload management and process accuracy.• Assisted with multiple projects that entailed that gathering and analysis of order data in order to refine and streamline processes for escalation team as well as Order Management organization• Team top performer January 2017, Team MVP June 2018 and October 2018• Top Order Management Professional, Q2 2018, Overall 2018

Interim supervisor over seeing new hire agents during their introductory 90 day nesting period. Developing improvement plans for agents. Developing training materials and processes to ensure agent quality and skill once they transition to full production positions.

Created new orders in Advanced Customer Service Representative program (ASCR-CSG). Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within quality specifications. • Served as team lead to provide support and aid in agent productivity.• Developed effective relationships with all departments through clear communication.• Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.• Top 10 agent award Oct 2015, Nov 2015, Dec 2015, Jan 2016, Feb 2016, March 2016

Founded in 1984, Sage Hospitality has grown into one of the largest privately held hotel management, investment and development companies in the nation operating a variety of large, full-service hotels and extended stay and select-service properties. Sage Hospitality's comprehensive management portfolio includes major international brands for Marriott, Starwood, Hilton and IHG as well as the independent boutique hotels. Sage Hospitality has further differentiated with the creation of the Sage Restaurant Group, which has created and is managing over nine unique restaurant concepts including the acclaimed Mercat a la Planxa restaurant in Chicago.Current duties: Front desk reception, check in, check out, billing, guest services, concierge. Dollars for Dreams Champion (Appoint and manage property's participation in Sage's community service program, including arranging fundraisers and reaching out to local community for volunteering needs.)part time duties: AM breakfast server, dishwasher, Sales task force.

A top provider for moving and relocation services in the Greater Denver Metro area. Recipient of Angie's list Super Service Award. Whether you are looking for assistance moving items within your home, or relocating from your current residence to a new one, Abe Lincoln Movers is there for you! We have all supplies and tools needed to make your moving experience seamless and effortless. Moving can be stressful... let us help! Please contact me today for a quote!Current duties: Customer service and satisfaction, scheduling and organization, social networking, payroll, administrative duties.

Consultnet is a staffing firm focused on assisting those who specialize in the IT and Engineering fields in finding their next employment opportunity. Based in Salt Lake City, Utah, we have been in business since 1996 and we currently staff across the country.As a sourcing specialist, I focus on gathering the information from our candidates in order to find a position that is the best fit for them. A simple five to ten minute conversation allows me to get a better idea of what skills and attributes make our candidates shine. Using this information, our senior recruiters work to match each candidate to an opportunity that will take their career to the next level.It is my purpose and goal to assist as many people as possible in finding that "perfect job." I'm here to help!

Agent Assistant for the David B Adlfinger Agency in Centennial COLicensed in P&C and Life law, sales and servicing. 2+ years Insurance sales and servicing8+ Years Customer Service and RelationsOffice Managment, Revenue and commission management, client prospecting and networking, billing and collections, cross selling, Personal Insurance Coverage reviews with exisiting and incoming clients, appointment management and scheduling, in depth knowledge of Microsoft Office programs and products.

Part of opening team for brand new hotel. Helped set up and organized operations at front desk from the ground up. Checked guests in and out of the hotel, handled billing and guest folios, oversaw guests requests and their execution, provided local area information to guests, front office management duties, guest bill disputes and credit back, management of staffing and scheduling for front desk. Two to three nights a week, executed the nightly audit processes, balancing of daily revenues, processed reports and submitted requested reports to GM, AGM, DOS as well as contacts at corporate offices. Worked with Galaxy/Lightspeed PMS.

Provided area information to guests, provided valet parking service to guests of the hotel and to meeting attendees, served as bellhop to assist with luggage and to provide room deliveries as needed. Receive incoming calls to the property, assist in finding the correct contact for inquiries, handled incoming and outgoing packages and faxes for hotel guests, assist guest with requests dealing with housekeeping, engineering, or general inquiries, worked with Springer Miller Systems PMS.

Checked guests in and out of the hotel, handled billing and credits, oversaw guests requests and their execution, provided local area information to guests, worked with Fidelio PMS.

Entered reservations for 21 different properties off of rooming lists, handled phone calls from wholesale travel agencies, specialized in data entry of complicated Asian wholesale account reservations