Cindy Eves Email & Phone Number

London, United Kingdom

London, United Kingdom

Responsible for the Material Outsourcing of Global processes and activities across Ins UWS & Claims, Reinsurance UWS & Claims, Finance, Risk & Actuarial and Compliance to a Third Party Supplier as part of the Oerating Efectiveness and Efficiency Pogramme. Key Programme objective is to optimise operating processes, reduce duplication and the utilisation of effective use of technology to enhance efficiency and support management decision-making.Responsibilities not only include the Senior Project Manager role and Transition Manager Role but also to act as the interface between the Supplier, Executive Team, Senior Management and Staff to ensure the successful execution of transition requirements and delivery against Business Plan.Global responsibilities include:- Leadership and delivery of Transition Plans ensuring delivery of milestones and supporting requirements- Reporting progress against milestones to the Executive and Senior Management Team- Management of relationships effectively to ensure exceptional performance- Identification of risks to scope, cost and schedule and the appropriate management of those risks- Planning and controlling the organisational change and its corresponding impacts

London, United Kingdom

Working with the Senior Executive Team to design, implement and embed a large scale transformational programme of the requirements from the FCA’s Review to improve the existing Risk Control Environment in the areas noted below across Retail, Commercial and Wholesale environments.Was responsible for managing multiple work streams across the areas noted below:• Operational processes, system and risk management control Improvements • Claims handling policies and procedures• Delegated Authority policy and framework• Complaints Policies and Procedures and implementation of supporting IT system• Customer Outcomes• Quality Assurance Framework• Appointed Representative Framework• Placement of Business Operational Controls and Processing• Business Continuity Responsible for:- Defining and agreeing project scope, objectives and deliverables with key stakeholders- Development of project plans and associated project documentation- Successful management and workstreams (including identification of dependencies and critical path)- Tracking of project milestones and deliverables, taking corrective action where required- Meaningful stakeholder communication, both internally and externally- Identification, definition and tracking of impacts, risks and benefits- Verification that the delivery of new change is compatible with the realisation of benefits identified

Location - Uk, Europe, Captive And Outsourced Third Party Providers

Working across all London Market General Insurance, Life & Pensions Contracts- Programme Management of business change relating to regulatory requirements including ISO27001, DPA / GDPR, Risk Management and Operational Risk Control Frameworks ensuring that programmes are appropriately led, governed, reported and managed to ensure requirements are embedded and that risks to the company and its employees are effectively identified, assessed and mitigated - Responsibility for the identification, provision and implementation of continuous improvement opportunities through effective and reliable control activities to drive business change cost reductions and improved risk management within a large and diverse environment. - Led the PRA and FCA application for the establishment of a new reinsurance company with establishment of start up structures and policies, procedures and control frameworks - Successfully introduced a 1st Line of Defence assurance and risk management function working within Risk & Compliance (2nd Line) and Group Internal Audit (3rd Line), drove cost reductions and improved risk management through effective control implementation.- Implementation, monitoring, assessment and reporting of Conduct Risk ensuring that business strategy and decision making is adjusted where necessary to achieve the required outcomes- Responsibility for ensuring that the Programme of activities / projects deliver within budget the benefit expectations and regulatory expectations - Hands on management of implementation of business change, the Risk Management Framework and supporting control frameworks - Development and implementation of a reliable and robust 1st Line controls testing approach to provide the Executive with assurance of the effectiveness of controls to manage risk - Client Relationship Director of a material Third Party Supplier

Location - Uk, Europe, Captive And Outsourced Third Party Providers

- Strategically lead and deliver to the Executive and the Senior Management Teams business change and risk assurance to include the provision of advice and support on any regulatory requirements or potential risks within the organisation. This included supporting the business in the identification, implementation and development of action plans to avoid, reduce or transfer business assurance control / risk impact resulting in tangible 40% cost savings being realised in potential liabilities- Implementation of a materialIT Platform replacement. All risks identified and managed - Management of a team of business change / regulatory risk professionals to work alongside the Senior Management Team to ensure that the business manages business change, implements and maintains suitable systems and controls to meet requirements- Strategically and programme manage assurance related activities to provide confidence to Senior Management Teams- Identification, implementation and management of lean / continuous improvement opportunities identified from assurance related activities using programme governance approaches- Work with Operational areas to consider the impact of policy / change developments on the business from a business assurance perspective to include the communication of policy requirements clearly & promptly to the Senior Management Team and staff and to provide advice & guidance where required.Tenure also included being asked to lead an Operational Processing area of circa 180 staff for a period of 12 months where notable successes included the transfer of activities to an offshore service provision model

Location - Uk, Europe, Captive And Outsourced Third Party Providers

Responsibility across the Marsh, Hiscox, Prudential, European Operations, Zurich and a number of other General Insurance, Life & Pension Accounts. Main Areas of Responsibility:To safeguard the business, its customers, reputation, assets and the interest of stakeholders by managing deliverables and identifying threats to the achievement of business objectives. • Support the Senior Management Team to ensure that the business implements and maintains suitable systems and controls to meet requirements• Undertake assurance related activities to provide confidence to Senior Management Teams as to the maintenance of the effectiveness of Control Environments• Work with Operational areas to consider the impact of policy / change developments on the business from a business assurance perspective to include the communication of policy requirements clearly & promptly to the Senior Management Team and staff and to provide advice & guidance where required.• To implement policy changes working alongside Technical Managers

Location - Uk And Outsourced Third Party Providers

- Ensuring consistency and effective implementation and embedding of best practice across all Operating Companies in the Broker Support, Technical Services, Claims and Fiduciary areas- Leading the development and completion of the Regulatory Assurance plan- Producing accurate monitoring/assurance reports and ensure any issues identified from compliance activities are addresses in a timely manner- Ensuring prompt escalation of significant compliance issues to the Executive - Ensuring that Compliance activities are adequately designed to the size and complexity of the business - Responding to ad hoc business technical queries relating to regulatory or policy matters by providing accurate and value added advice in a timely manner - Supporting the business development initiatives of the Executive Management through advices on any potential regulatory challenges- Promotion of an effective compliance culture, monitoring the respect of the ethical code of conduct and ensure staff awareness of TCF and Conduct expectations- Participating in projects and new initiatives and driving the compliance agenda- Reviewing regulatory publications and market initiatives to analyse impact