Cindy Gustavel, Pmp, Csm, Ccmp Email & Phone Number

Tampa, Florida, United States

Tampa, Florida

• Coached and mentored Scrum teams in Agile methodologies and best practices.• Assisted teams in finding efficiencies and improve communication.• Facilitated Sprint Planning, Retrospectives, Daily Stand ups, and helped teams reach consensus.• Influenced and coached defect management team in defining and improved structure and process.• Built high-performing, self-organizing teams and protected them form outside noise while removing obstacles.• Led Testing teams in discovering and implementing cross departmental best practices, testing services, and modernization in Performance Testing, Regression Testing, Accessibility Testing, UAT, QA, Automation, quality metrics, and tester training.• Guided the User Experience (UX) team in developing and promoting best practices in user driven software development across IT organizations, including template libraries, education in user focus and accessibility, knowledge library and playbooks, component libraries, UX services, design, and training.

Saint Petersburg, Florida

• Led cross-functional business transformation program to achieve cost savings of $28,000,000 in-year and $50,000,000 annualized.• Drove load-to-card retailer onboarding processes to reach above 29.5% ACV for untargeted LTC and 18.5% ACV for targeted LTC, resulting in 1,000,000,000 digital clips in first half of 2017.• Conducted root cause analysis and led project to improve scan success rate of printed coupons from 79% to 97%, resulting in $7,000,000 in cost savings annualized. • Led Business Transformation teams in designing future state process from sales to solution delivery and measurement, including organizational design, new tools and technology, training, and change management. • Facilitated Kaizen events to identify pain points and waste in Catalina processes and established new processes. • Streamlined and simplified internal processes by creating fewer touch points and increasing speed to market (including systems automation and standardized templates). • Led technology teams in the implementation of systems automation and lean software development.• Served as SCRUM Master to a team of developers dedicated to developing and enhancing digital products and solutions.• Managed projects to open a new service center in Costa Rica, relocating 95 job roles and contributing to cost savings.• Mentored, trained, and coached business transformation work-stream leads in project management best practices, creating roadmaps and project plans, results delivery, and change management. • Established PMO best practices, template library, and tools, reducing meeting times by 60%.

Beale Air Force Base, Ca

• Maintained personnel records for 72 service members. • Reviewed training and health records for deployment readiness. • Assisted with powers of attorney and wills for deploying personnel. • Prescribed location-specific training for deploying personnel. • Managed deployment readiness of personnel and cargo.

Rancho Cordova, Ca

• Managed project to streamline processes to reduce production time and costs. • Rewrote policy for non-public information, resulting in 50% increase in compliance.• Coordinated Operational Change Management during the acquisition of K2 Investments.• Successfully delivered the translation of Shareholder Reports and Prospectus in 22 languages.• Analyzed inventory usage to provide up-to-date reports. • Established plans to reduce obsolescence, and control budget. • Participated in fund launch and closure projects, scheduling, routing, print production, inventory management and mailings. • Worked with third-party groups for printing and distribution of materials. • Reviewed contract proposals and negotiated pricing, delivery, terms and conditions to satisfy requirements for highly complex and specialized materials, equipment, components, and services.

Rancho Cordova And Stockton, Ca

• Managed large projects to relocate two business locations and open additional location. • Developed computer-based inventory management system.• Trained and supervised sales staff in automotive parts interchange, function, and availability. • Ensured employee accountability, including hiring of new personnel and exit strategies. • Developed, maintained, and facilitated employee training programs, safety program and company policy manual. • Managed warehouse operations. • Performed duties of company accountant, bookkeeper, human resources manager, safety manager, and administrator.

San Diego, Ca

• Oversaw all construction activity for room additions, kitchen, bath, and whole-house remodeling projects.• Managed scheduling, material procurement, and project scope, to deliver projects on time and within budget.• Managed subcontractor scheduling and hiring and acted as company liaison for subcontractors, suppliers, and inspectors.• Consulted clients with design options and assisted clients with product selections. • Completed property and structure check measures, and created conceptual designs, construction drawings (blueprints). • Coordinated with energy consultants and structural engineers.• Acquired property information and building permits.• Performed duties of company accountant, bookkeeper, human resources manager, safety manager, and administrator. • Screened and interviewed applicants for open positions. • Designed and organized new office space upon company’s relocation to Rancho Cordova, California. • Structured and implemented all office systems and wrote company procedure manual.

• Oversaw all construction activity for room additions, kitchen, bath, and whole-house remodeling projects.• Managed scheduling, material procurement, and adherence to specifications, to deliver projects on time and within budget.• Created and maintained purchasing system and authored and assembled company procedure manual. • Facilitated invoicing and payment collections and data entry for incoming invoices. • Organized and conducted applicant screening for potential employees and administered hiring process.

Uss John C. Stennis (Cvn 74)

• Worked in aviation fuels operations enabling more than 10,000 sorties in support of Operation Southern Watch.• Worked in aviation fuels operations during Combat Air Patrol (CAP) missions over southern California in support of operation Noble Eagle.• Served as Aviation Boatwains Mate Fuels in support of Operation Enduring Freedom in Afghanistan.• Supervised and trained personnel. • Managed supply stock of aviation fuel and gasoline in accordance with DOD guidelines and government contracts.

Bachelor Of Business Administration (B.B.A.), Finance

Bachelor Of Business Administration (B.B.A.), Risk Management & Insurance

Associate In Applied Science, Logistics And Resources

Associate Of Arts (A.A.), Interior Design

Education record