Cindy Hedgepeth Email and Phone Number

Pathway Development Company was established to promote the development of it's client's professional skills. By maximizing an individual's capabilities, new horizons and opportunities are made possible for the individual and the organization they serve. Cindy energetically provides workshop facilitation and consulting expertise to create greater proficiency and improved results in the areas of; credit/risk analysis, customer interaction skills, work-team collaboration, coaching skills, employee hiring tools, and work style self-discovery using Kolbe indexes. Experienced working with divisions of global Fortune 100 companies, regional financial institutions and privately-held commercial businesses: performing needs assessments to identify performance and learning gaps; designing, customizing and implementing classroom training curricula including those with e-learning applications; conducting facilitator certifications; providing subject matter expertise to RFP presentations; and delivering results-based sustainment coaching. Cindy's duties include managing client relationships, program development, workshop facilitation, coaching, work style analysis, and team building activities. Her related areas of technical expertise are financial services analytical skill development, customer interaction skills training, developing coaching skills and routines, and career development coaching.

Responsible for product development of financial underwriting, customer interaction and coaching courses for on-line and workshop delivery. Duties include: project plan preparation, project content research, storyboard development for on-line learning, case writing, research and writing of subject content for on-line learning simulations, product production staff coordination with editing and technology development groups, technical product reviews, workshop customization and facilitation, train-the-trainer certification lead, webinar facilitator for sales support, course development and delivery.

Managed 45 people in the Commercial Lending Training Program, Commercial Credit Analysis and Credit File Management departments for the Credit Administration division. Responsible for overseeing the recruitment, hiring, development, and performance evaluation of the three department’s personnel. Responsible for presenting loans at the bank’s Executive Committee. Held accountable for productivity in the Commercial Credit Analysis department and the managing of a $ 1.3 million budget. Commercial Lender and Commercial Banking Trainee for Trust Company Bank (SunTrust) in Atlanta, GA, Teller for DeLand State Bank and Trust (SunTrust), DeLand, FL.