Cindy Hedgepeth Email and Phone Number

In this unique roll I am responsible for processing payroll for the call center as well as reporting for multiple departments and locations. I am the Onboarding Captain for all new hires involving Federal Databases and new hire paperwork. I am also back up for the front desk and main switchboard, mail, shipping and receiving and some facilities work.

We maintain the infrastructure for the Coca Cola company and some subsidiaries. We work with Directors, VPs, Field HR as well as Management in the field to make sure everyone reports correctly in the hierarchy. We make sure positions are correct so that employees are paid correctly and that they have benefits among many other functions.

Process incoming documents to update employees profiles. Banking information, taxes, addresses etc. Take incoming calls from employees regarding the same. Process DOT requests as well as unemployment claims.

Pay incoming bills not covered by Corporate AP. Assist with any facilities issues. The Call center was closed in Feb 2008.

Partner with specific departments to help their employees follow written process and procedure when dealing with customers. Monthly Calibration meetings. Employee feedback one on ones.

Train all incoming Customer Care reps.Assist reps with customer and policy. Take escalated calls. Deliver one on ones. Coaching. Managing CMS.

The call center started as Blinds and Wallpaper. assisting customers in ordering the correct size. Then when the center moved we became Customer care reps. Assisted RMS with flooring replacement for people with insurance claims. Assisted the internet group with online orders and complaints.