Cindy Howard Email and Phone Number

Supervise a team of licensed mental health professionals, nurses, and non-clinicians in delivering integrated physical and behavioral health case management to identified Minnesota Medicaid plan members. Support team focus to facilitate member access to meaningful healthcare as well as access to vital community resources. Support implementation of a new line of business including developing workflows & processes, implementing workflows, and identifying areas for improvement, growth, and opportunity. Develop metrics to support improved member outcomes. Actively support individual and team case management metrics. Ensure NCQA compliant documentation including training, auditing and presenting files for review. Work to ensure cost management. Work to ensure state statutes and partner expectations are met. Develop and implement cost of care initiatives to support reduction in PMPM and reduce outlier trends in lengths of stay and readmission rates.

Supervised teams of licensed mental health professionals in delivering integrated medical and behavioral health case management. Teams consisted of remotely located care managers working alongside medical counterparts to improve collaboration and integration of services. Supported case management for high medical and high behavioral health needs member population working to improve member access to affordable and appropriate healthcare & support improved quality of life. Supported crisis management and ongoing case staffing needs. Ensured URAC compliant documentation including training and auditing. Supported implementation of a new line of business with Humana Military including developing and implementing workflows and remaining flexible to address areas needing improvement after GoLive. Developed processes to simplify access to healthcare for members. Collaborated with medical, behavioral health and data analytics leaders to ensure a smooth process for supporting members. Coordinated cost of care projects to address high PMPM utilization trends. Actively worked with case manager counterparts in developing and supporting an integrated care plan. Worked with Medicare, Medicaid, Commercial, and TRICARE populations.

Provided telephonic support to Medicare members by exploring member goals, needs and access to care. Ensured URAC compliant documentation. Functioned as behavioral health liaison to regional nurses. Provided support to remotely located peers. Supported Medicare, Medicaid, and Commercial members.

Worked with individuals and families in home and school settings to assist parents and children in improving relationships at home and daily functioning in the classroom. Conducted group counseling with youth and adults in a community setting.

Assisted incarcerated state and federal inmates to transition to home and work life upon release into the community. Supervised case managers; managed caseload. Created paths for the agency to function within required expectations to attain and maintain accreditation. Maintained all documentation to demonstrate accreditation compliance. Wrote and updated policies and procedures. Prepared all necessary documentation from intake through release of residents. Created several documents and workflows to improve processes. Developed and implemented training programs to ensure employee competence and confidence and support resident safety.

Worked with individuals and families in home and school settings to assist parents and children in improving relationships at home and daily functioning in the classroom. Conducted group counseling with youth and adults in a community setting.

Supervised women and their children in a residential setting. Provided clinical support to residents & observation of ongoing needs to offer larger clinical team support in longer-term residential needs & integration to community & discharge.

Supervised youth residents in a residential setting. Met individually to explore barriers to meeting basic needs & opportunities for potential access to resources. Organized group activities with coordination from clinical staff.