Cindy Long Email & Phone Number

Chandler, Az, Us

Chandler, Az, Us

Chandler, Arizona, United States

Scottsdale, Az

Manage an assigned territory with reimbursement access focusing on supporting Reimbursement and Patient Support services. Extensive travel 60%, sales, project management and provider account coordination. Interact via telephone with providers and internal staff to arrange site visits, participate in manufacturer trainings, and educational training venues. Provide product specific reimbursement support to healthcare providers and manufacturer representatives. In-depth understanding of insurance plans and benefit structures in order to obtain detailed benefit information and maximize plan benefits. In-depth understanding of Medicare and Medicaid programs. Provide on-site and on-demand education (via Lunch and Learns or Dinner presentations) for the office staff in regards to Reimbursement challenges and support services that are available via ENBREL Support. Monitor program performance for physicians and manufacturer representatives in accordance with expectations.Research and compile provider and manufacturer representative specific information for reimbursement database (Includes Physician / Sales Rep profiles

Scottdale, Az

Supervise a team of 18 Prior Authorization Case Managers and 6 Reimbursement Specialists. Provide daily operations support to frontline staff to effectively respond to escalated issues and complex cases referred from pharmacy specialists, reimbursement specialists, and customers. Monitor workload and assign daily work to frontline staff to ensure productivity levels are achieved. Monitor telephone calls and review case documentation to ensure quality and accuracy of frontline staff output. Work closely with Reimbursement Manager to assure that McKesson is in compliance with all government regulatory anti-fraud and abuse statutes. Evaluate current policies and procedures and develop improved standardized processes related to Reimbursement services in order to maximize productivity and quality excellence thus achieving department objectives. Interact with various departments, as needed, to support ongoing Reimbursement activities and quality improvement efforts. Administers company and local business unit policies in a consistent and fair manner.

Scottdale, Az

Supervise a team of 15-20 Customer Service Representatives and Reimbursement Specialists. Schedule and manage daily workflow, as well as proactively monitor and implement solutions and procedures to ensure financial and departmental goals are met. Analyze procedures and improved efficiencies in order to meet deadlines. Ability to work under pressure (as a Team) in order to meet tight turn around times. Perform Quality Assurance through monitoring agent’s Inbound calls. Provide necessary coaching and training to staff as well as interacting with internal and external customers. Conduct interviewing and assist in hiring process.

Scottsdale, Az

Supervise a team of 34 colleagues that consists of; clinical pharmacists, senior analysts, analysts, specialists, coordinators and clerks. Schedule and manage daily workflow, as well as proactively monitor and implement solutions and procedures to ensure financial and departmental goals are met. Analyze procedures and improved efficiencies in order to meet deadlines. Ability to work under pressure (as a Team) in order to meet tight turn around times. Provide necessary coaching and training to staff as well as interact with internal and external customers. Interviewing and hiring process, and perform quarterly and yearly reviews.

Scottsdale, Az

Supervisor of 15-20 customer care representatives. Managed day to day operations including Quality Assurance through Behavior Analytics, and managing efficiencies to maintain departmental costs. Mentored and Coached customer care representatives for leadership development and to provide world class customer service in a JD Power Certified Call Center. Performed management functions such as interviewing, reviewing, and attendance tracking for assigned customer care reps. Created Team Building projects to establish and encourage relationships within the team. Increased retention and absenteeism through Team Empowerment. Team was recognized and earned Team of the month for September 2007.