Cindy Long Email & Phone Number

Northwood, Ia

-Interviewed potential candidates to determine eligibility for the surveillance department.-Developed employee handbook, detailed job descriptions and workflow plans to help build team members knowledge of policies and procedures of property, departmental, and state code.-Hands on training of table games and card counting.-Conferred with business leaders to evaluate needs and strategize operational improvements to boost department’s needs.-Maintained confidentiality when addressing sensitive information.-Installing, replacing, and troubleshooting Avigilon cameras.-Troubleshoot matrix and software issues with Avigilon.

Diamond Jo Casino

-Departmental training of new team members-Probationary and annual evaluations of surveillance team members-Interview possible surveillance candidates-Knowledge of basic strategy, card counting, and cheating on table games-Close contact with Surveillance Director and other supervisors-Weekly scheduling of team members

Dubuque, Iowa Area

-Documentation of significant incidents-Investigations of thefts, complaints, and illegal activities

Dubuque, Iowa Area

-Building security and safety checks-Checked individuals by approved identification cards-Refurbished table chip-Built positive and friendly relationships with guest-Notified Supervisor of any possible situations arising on casino floor

Vista, California

-Communication with Social Worker, Facility Administrator, and other Staff-Monthly team member evaluations and supervision -Responsible for ordering house food, supplies, and residents clothing within budget