Cindy Nguyen Email & Phone Number

Fremont, California, United States

• Oversee and manage all assigned Corsair accounts while handling operational inquiries and ensuring prompt booking and processing of customer orders. Maintain all records in customer portals accurately. Provide regular.
• Achieved 10% decrease in chargebacks by maintaining a clean backlog.
• Reduced freight collection time by 3 hours by streamlining all processes.
• Collaborated with channel marketing, sales, and logistics departments to ensure timely delivery of customer orders.
• Optimized shipments and minimized order aging by managing backlog in accordance with customer-defined shipment and delivery deadlines.

Fremont, California, United States

• Managed daily cash posting processes and assisted finance team in maintaining financial records. Performed account reconciliation by comparing customer accounts with bank statements. Resolved and cleared on-account and.
• Reduced two hours of processing time by streamlining all web store reconciliation processes.
• Generated weekly e-commerce reconciliations and delivered impactful insights to senior management.
• Collaborated with colleagues to fulfill project needs, devise strategic plans, and uphold timeliness.
• Utilized MS Office Suite, particularly Excel, to perform multiple tasks such as VLOOKUP and pivot tables.

Santa Clara, California

• Facilitated clients' movement and mobility both indoors and outdoors, supporting them during medical visits and recreational strolls. Planned and prepared nutritious meals according to dietary requirements and.
• Administered prescribed medication to clients while ensuring adherence to dosage instructions.
• Provided assistance to clients in maintaining personal hygiene and self-care activities.

San Jose, CA

• Oversaw receipt, unboxing, and inspection of incoming shipments, promptly addressing any discrepancies or damages with shippers. Implemented updated signage to effectively display current prices and showcase featured.
• Led and supervised the reception and dispatch of merchandise orders while ensuring smooth operations.
• Provided exceptional customer service by assisting customers over phone with inquiries about store operations, products, and orders.
• Enhanced sales volume by 30% by conducting thorough research into customers' purchase histories and recommending related products or promotions.

San Jose, CA

• Developed and executed engaging games with well-crafted narratives and targeted themes. Evaluated effective solutions for challenging player issues in collaboration with team members. Addressed and resolved customer.
• Provided timely assistance to customers regarding account and billing matters.
• Delivered guidance to guests on company policies, game rules, and safety guidelines.
• Collaborated with programming, production, art, and design teams to develop innovative and high-quality game content.

San Jose, CA

• Organized and managed both electronic and physical filing systems efficiently. Sorted, distributed, and handled all incoming correspondence accurately. Addressed and resolved all administrative issues within.
• Served as primary point of contact for customer inquiries through phone while ensuring prompt and helpful responses.
• Offered comprehensive administrative and clerical assistance to staff members, such as photocopying, scanning, faxing, and copying, to management team.

Korean Studies

Bachelor Of Science - Bs, Human Resources Management And Services

Business Administration And Management, General