Cindy Nguyen Email & Phone Number

Fremont, California, United States

Oversee and manage all assigned Corsair accounts while handling operational inquiries and ensuring prompt booking and processing of customer orders. Maintain all records in customer portals accurately. Provide regular reports on account metricsto sales and management teams. Cultivate and enhance robust relationships with both internal and external stakeholders to align with Corsair's core values.• Achieved 10% decrease in chargebacks by maintaining a clean backlog.• Reduced freight collection time by 3 hours by streamlining all processes.• Collaborated with channel marketing, sales, and logistics departments to ensure timely delivery of customer orders.• Optimized shipments and minimized order aging by managing backlog in accordance with customer-defined shipment and delivery deadlines.

Fremont, California, United States

Managed daily cash posting processes and assisted finance team in maintaining financial records. Performed account reconciliation by comparing customer accounts with bank statements. Resolved and cleared on-account and unapplied receipts to ensure accurate financial reporting. Executed various cash posting activities, such as Corsair Direct Offset, Bad Debts Adjustment, Credit Card Monthly Fee, and Write Off. Participated in finance-related e-commerce projects and provided valuable support to them. Balanced financial transactions by offsetting debits and credits.• Reduced two hours of processing time by streamlining all web store reconciliation processes.• Generated weekly e-commerce reconciliations and delivered impactful insights to senior management.• Collaborated with colleagues to fulfill project needs, devise strategic plans, and uphold timeliness.• Utilized MS Office Suite, particularly Excel, to perform multiple tasks such as VLOOKUP and pivot tables.

Santa Clara, California

Facilitated clients' movement and mobility both indoors and outdoors, supporting them during medical visits and recreational strolls. Planned and prepared nutritious meals according to dietary requirements and preferences. Implemented care plans as directed by healthcare professionals, adjusting to client's needs to enhance quality of life.• Administered prescribed medication to clients while ensuring adherence to dosage instructions.• Provided assistance to clients in maintaining personal hygiene and self-care activities.

San Jose, Ca

Oversaw receipt, unboxing, and inspection of incoming shipments, promptly addressing any discrepancies or damages with shippers. Implemented updated signage to effectively display current prices and showcase featured products. Conducted thorough verification of invoices against delivered merchandise to ensure shipment accuracy. Prepared products for sales floor by tagging them, readying pallets, and restocking.• Led and supervised the reception and dispatch of merchandise orders while ensuring smooth operations.• Provided exceptional customer service by assisting customers over phone with inquiries about store operations, products, and orders.• Enhanced sales volume by 30% by conducting thorough research into customers' purchase histories and recommending related products or promotions.

San Jose, Ca

Developed and executed engaging games with well-crafted narratives and targeted themes. Evaluated effective solutions for challenging player issues in collaboration with team members. Addressed and resolved customer inquiries through email and phone communication channels. Maintained cleanliness and organization of party and game rooms through regular maintenance and tidying. Monitored player behavior and game performance to ensure continual awareness of gameplay dynamics.• Provided timely assistance to customers regarding account and billing matters.• Delivered guidance to guests on company policies, game rules, and safety guidelines.• Collaborated with programming, production, art, and design teams to develop innovative and high-quality game content.

San Jose, Ca

Organized and managed both electronic and physical filing systems efficiently. Sorted, distributed, and handled all incoming correspondence accurately. Addressed and resolved all administrative issues within department. Maintained accurate records of applicant information and ensured proper organization and filing.• Served as primary point of contact for customer inquiries through phone while ensuring prompt and helpful responses.• Offered comprehensive administrative and clerical assistance to staff members, such as photocopying, scanning, faxing, and copying, to management team.

Korean Studies

Bachelor Of Science - Bs, Human Resources Management And Services

Business Administration And Management, General