• Extensive customer service experience• Illustrated exceptional Supervisory skills• ISO Certified and Lean Manufacturing Certified• Works well independently or with a group• Strategic Business Planning Skills• Educated in Human Resource Management• Excel, MS Word, Profitkey, Plex, Power Point• Service 75 customers and coordinate manufacturing activities generating $2 million in outside and internal annual revenue.• Manage customer interactions via email and telephone conversations.• Generate customer paperwork from quote to cash • Validated customer orders, cost, and expedite customer’s orders• Authorized customer’s daily invoicing, CODs, and aid in receiving collections• Report daily production, scheduling 3 plating lines on time deliveries, oversee distribution procedures• Assist with special projects, customer’s surveys, updated most efficient processes, guide customer’s tours