Cindy Raleigh Email & Phone Number

Chattanooga, Tennessee, United States

Chattanooga, Tennessee, United States

Auburn, Alabama

• Revitalized finances for 3 properties; utilized effective cost-control initiatives to reduce expenses and increase profitability• Exceed targeted RevPAR, ADR, and occupancy performance goals for each property by designing educational programs to support the understanding of proprietary software systems, tools, and programs• Optimize quality assurance initiatives for multiple full-service hotel properties by cultivating positive relationships with department leaders and directing multi-disciplinary teams on process improvement strategies• Train General Managers and Hotel Executives on guest service standards, brand culture programs, and operational performance• Analyze reports to determine hotel operations performance against budgeted targets; identifies discrepancies through root cause analysis, initiatives corrective action, and delivers 1:1 coaching to teach and guide leaders to protect brand integrityInspect subsets of branded properties and use consultative strategy to balance expenditures that impact financial performance

Columbus, Georgia Area

Controlled budgeted labor hours, and inventory. Including ordering all supplies needed, and in keeping with the latest standards.Exceeded budget every month this year. Best month so far was 20,000 over GOP budget expectations.Responsible for 95% occupancy for the last quarter, with average occupancy being 90% for the last six months.Resolved guest issues with billing.Resolved guest complaints.Responsible for all updates to computer systems, and software programs. Responsible for passing a quality inspection.

Lagrange Ga

Lagrange Ga