- Responsible for managing daily Housekeeping operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. - Schedule housekeeping staff in accordance with occupancy forecasts - Interviewing, hiring, onboarding and training new associates.- Control all linen and uniform inventories including monthly inventories of all linen and order required linen and supplies when necessary.- Responsible for creating and maintaining departmental budget. - Input AP and coding invoices.- Dedicated support for tech issues and idenifying resolution with Hilton Support / Saflok.- Ensuring that our team adheres to all standard operating procedures and property specific brand standards.- Provide personalized, friendly service to every guest and associate.- Performance management for our staff.- Ensuring that reporting of all discrepancies found on the night auditor’s room report is addressed with urgency.- Maintain the lost & found section and records associated with it daily.- Collaboration with other departments such as maintenance, guest services and general management.- Responsible for Health and Safety procedures and training.

- Responsible for helping to ensure the housekeeping staff maintains the cleanliness and overall appearance of the guest rooms and surrounding corridors. - Assisted in cleaning rooms when needed. - Accommodated every guest’s reasonable needs and requests in an effort to create a comfortable and enjoyable stay.- Held the housekeeping staff to the highest standard of room cleanliness, ensuring a room is guest ready before being released to the front desk for sale.- Reported any deficiency and equipment malfunctions in rooms and public areas to the maintenance department.- Ensured the rooms were up to brand standards with items such as all clean mirrors, wiped shelves, doorframes and furniture, and dusting of all windowsills, and baseboards and ensure that furniture is arranged properly.- Ensured proper clean and disinfect of bathrooms; scrubbing basin, bathtub, toilet, and tile floor and all items are replenished appropriate supplies in rooms (glasses, stationary, soaps, shampoo, tissue, toilet paper, guest directories) and place clean towels on rack.- Reported to the Executive Housekeeper all rooms vacant and clean and rooms that are occupied and clean.- Provided assistance when needed to fellow associates, guest, and other departments.

- Delivered outstanding customer service to each guest ensuring that the highest standards are upheld and guest expectations are exceeded through the check-in/check-out process including in-person and phone communications.- Responded to guest’s requests with a sense of urgency and concern. - Acted as the communication and information center for guests, fellow employees, vendors, and other outside business representatives. - Performed a variety of clerical duties including basic computer work, reception and basic accounting tasks.- Gained knowledge of all hotel systems including PBX phone system, key card system, PMS reservation systems, and general office machines.- Completed all tasks described on the relevant shift check list during shift.- Knowledgeable with the fire alarm system and Emergency/evacuation procedures in event of emergency.- Checked the credit of guest accounts daily and followed up if action is required.- Responsible for security of guests, fellow employees, and hotel assets.- Kept cash drawer secure and in balance throughout each shift.- Communicated with housekeeping department in order to ensure an ample supply of clean rooms- Ability to sell and up-sell rooms to walk-ins and phone reservations.

- Responsible for preparing and serving beverages and/or food to guests.- Mixed and garnished beverages according to recipe and portion control standards. - Accurately totaled, processed and collected payments from guests to include, using the point-of-sale system, handling money, processing credit and debit cards, making change and processing gift certificates, cards, and vouchers.- Stocked and maintained the bar inventory.- Ensured product quality of all beverage-related perishables. - Checked guests for proper identification and serve alcoholic beverages to guests in accordance with federal, state, local and company laws and regulations. - Provided personalized, friendly service to each and every guest.