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Proven Director of Engineering and IT Client Services with expertise in diverse range of technologies within telecommunications and software industry . Demonstrated success in leading and overseeing mission-critical projects and programs to expand technology footprint, enhance organizational capabilities and develop strategic initiatives. Skilled in establishing best practices. Adept at gaining executive buy-in, enhancing productivity, and forming strong client relationships. Capable of building, leading and motivating teams and individuals to maximize levels of productivity and forming cohesive, global team environments. Established ability in working with Client and Technical Sales teams, as well as Engineering, to bring together a full plan with comprehensive pricing and solutions for the Client's needs.Strategic Planning • Full Program Oversight • Project Management • Cross-Functional Global Team Leadership • Implementation Management • Performance Test • Development Life Cycle • Quality Assurance • Troubleshooting • Issue Resolution •Budget Administration • Vendor Negotiations • Process Improvements • Training & Mentoring •Deployments/Migrations • Client Relationship Management • Business to Technical/Engineering Liaison
Amdocs
View- Website:
- amdocs.com
- Employees:
- 28811
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Implementation OversightAmdocs Aug 2013 - PresentVariedImplement large work programs within AT&T Wireless involving multiple projects and multiple applications. Act as liaison for executive management, as well as program teams, to provide seamless communications and implementation of complex efforts.-Work with Architecture, Development, Testing, and the Client's Engineering and Technical teams to implement high profile, strategic initiative programs seamlessly-Work with Tech Sales and Account teams to move projects from inception into implementation lifecycle smoothly-Work with multi-level, global teams to drive projects end to end from inception to post production operations, bridging the gap often created between teams when projects extend to -Mentor and educate team members as needed to ensure a true understanding of program goals and overall solution approach to support a smooth implementation of programs/projects, from PMO to new employees, as well as business partners.
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Director - ArchitectureOpenet Jan 2013 - Jul 2013Greater Atlanta AreaTasked with working with Architecture teams and others as a liaison for product realization. Working with Solution Consulting (solcons) team, Architecture VPs and others to build business cases, presentations and flesh out requirements from a consumer’s perspective to promote architecture ideas within the company and externally as needed:-Created template for working out Total Cost of Ownership after consulting impacted teams across Engineering-Developed business case and/or presentation to highlight the benefits of Cloud, Single User Interface and other Engineering Architecture initiatives-Work with Solution Consulting team to drive projects end to end from the hardware integration perspective-Provide insight to team members as needed for areas to review and expand for research on new projects -
Director - Solution Performance - EngineeringOpenet Sep 2011 - Dec 2012Greater Atlanta AreaEngaged to build leading edge solution performance team to support companywide performance testing efforts. Developed end to end process and established best practice to support pre-software release performance testing, as well as migrate team approach to Agile Scrumban testing at application feature level, while keeping the core PT framework in place for mentoring and speed of employee ramp up to support a lean environment without impact to building out of expertise across the team: -Brought performance team of 2-3 people up to 25 global employees to handle the core performance testing and supporting role needs for all products within the Openet application suite, making PT a critical path milestone for GA completion.-Designed ramp up and mentoring program within team to bring members up to speed on PT within 2 months of joining the team.-Established process for Services solution level PT for testing business logic and end to end testing of our products when customized to sit within a customer’s footprint.-Partnered with IBM to establish a performance testing lab designed to handle core performance testing of all Openet products on 24/7 test cycles as needed to meet product GA deadlines
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Director Of Client Services – At&TOpenet Sep 2010 - Oct 2011Greater Atlanta AreaSupervised and mentored 6 direct, up to 90 indirect employees in support of Openet’s largest account, AT&T. Directed Application Sustainment Development, Testing, Operations, Environment Support, Network Engineering and Web development teams within Client Services: -Worked on team design and budgeting to support end to end SDLC needs of the Client. -Worked with Enterprise Architect to establish web application support team for the SBP (Session Based Pricing) product, which deployed nationwide application suite to support the launch of iPad 3G, securing $3M SOW with the Client for ramp up projects and sustainment.-Worked with account Sales lead to update MSA, as well as multiple multi-million dollar SOWs between Openet and AT&T.
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Crisis Management – At&T AccountOpenet May 2009 - Nov 2010Greater Atlanta AreaBrought in by Openet as the HTCC (High Touch Client Care) liaison for AT&T. Worked in high stress environment to handle executive escalations, coordination of multi-party priority one issues, establishment and tracking of SLAs to turn tickets around faster with first time resolution, worked with Client to understand new requirements and communicate these back to Openet:-Brought executive escalations due to P1 or P2 tickets from 2-3/week to zero within 2 months.-Established and tracked 30/60/90 day SLA resolution plan based on ticket priority-Worked between teams to facilitate completion of Mediation platform consolidation-Promoted to Director of Client Services for the AT&T account within 6 months of joining Openet
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Program Manager, Amdocs Enabler Rating SystemBright Byte Consulting 2006 - May 2009Greater Atlanta AreaFor AT&T Mobility: Responsible for large project implementations for ATTM’s data rating system, Enabler. These projects required in-depth understanding of the purchasing and implementation process for hardware and software within ATTM, as well as:-Managed and implemented the Enabler 7.0 upgrade from Enabler 5.5 across ATTM systems. This project spanned three budget years and required coordination with vendor and internal teams within Architecture, Operations, Finance, Enabler Application and interfacing systems groups.-Managed a project to split the Billing cycles from the Enabler ETZ instance into a new Enabler zone (SER) to allow capacity and performance relief to ATTM’s Enabler systems. -Managed capacity relief and growth project that placed $40M worth of hardware in three data centers to support Enabler. This project required in-depth technical understanding of the hardware layout and impact to the application and DBA teams to avoid conflict with other efforts.-Managed a phased launch project to allow redirection of data events associated to the top 74 unlimited data plans to a compressed storage solution (Ab Initio) prior to rating in Enabler. This project allowed a large performance increase to Enabler Rating as well as an anticipated $50M reduction in hardware costs for 2009. -
VariousAt&T Mobility Apr 1996 - Mar 2003VariousK-FORCE ~ Business Analyst and SQL Scripting~for Cingular Wireless 2006Cingular ~ Project Manager ~ IT 2002-2003Cingular ~ Area Manager ~ Customer Care HQ 2001-2002Southwestern Bell Mobility ~App and DBA Manager~Regional Network Operations 2000-2001Southwestern Bell Mobility ~ UNIX Sys Adm II~Regional Network Operations 1999-2000Southwestern Bell Wireless ~ Asst Manager ~ IT 1997-1999Southwestern Bell Wireless ~ DBA & UNIX Sys Adm ~Regional Network Operations1996-1997
Cindy Rice Skills
Frequently Asked Questions about Cindy Rice
What company does Cindy Rice work for?
Cindy Rice works for Amdocs
What is Cindy Rice's role at the current company?
Cindy Rice's current role is Implementation Management - Amdocs.
What is Cindy Rice's email address?
Cindy Rice's email address is ci****@****net.com
What is Cindy Rice's direct phone number?
Cindy Rice's direct phone number is +131421*****
What skills is Cindy Rice known for?
Cindy Rice has skills like Solution Architecture, Lte, Wireless, Bss, Open Source Software, Telecommunications, Program Management, Integration, Crm, Cloud Computing, Testing, Unix.
Who are Cindy Rice's colleagues?
Cindy Rice's colleagues are Katharina Shirley, Rakesh Singh, Bouzidi Med, Shruti Sharma, Pavan Kumar Rathlavath, Siddhi Agrawal, Pooja Bodke.
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Cindy Rice
Placerville, Ca -
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2uw.edu, washington.edu -
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