BA LeadSeptember 2022 - current- Led business systems analysts on best practices to provide consistent, standardized format to share business and system requirements.- Coordinated with multiple teams to align on work priority to meet financial transformation program dates.- Communicated business risks and provide alternative solution; including ways to reduce scope without compromising user needs.- Managed business systems analysts to develop growth opportunities by identifying online courses and clarifying responsibilities.Senior Business Systems AnalystJuly 2020 - September 2022- Documented current business process to identify gaps and decipher opportunities to streamline processes and applicationto align with financial transformation program.- Developed various artifacts, such as analysis plans, high level requirements document, and data definition mapping spreadsheets, to ensure alignment between stakeholders and development teams.- Facilitated, gathered, and documented business requirements by engaging stakeholders to expand existing system functionality to manage awards.- Prioritized feature backlog in JIRA using data driven from user research and designs as proxy product owner.- Continuously improved scrum ceremonies and collaboration with the scrum team by adjusting user story format and refinement sessions to ensure productive discussions.- Mentored peer business systems analysts and standardized ways of working by creating Confluence documentation templates.

- Oversaw three scrum teams to ensure on-time delivery of Order Management, Warehouse Connector, and Customer Configuration capabilities as part of an integrated platform to production for internal customer service agents and external facing portal for Vendors. - Managed and communicated risks to delivery timeline to readdress scope to meet established deployment date.- Collaborated with other platform IT Delivery Leads and IT Product Owners to coordinate feature development and deployment to ensure end-to-end solution was delivered to customers.- Worked with business product owners to align on backlog priorities and feature road map of various capabilities such as order management, and warehouse management.- Created, refined, and prioritized user stories in backlog and sprints for software enhancements.

Product Owner- Worked with subject matter experts to submit change requests and document system requirements.- Simplified change request process to ensure stakeholders were informed of status of application enhancements and/or changes.- Collaborated with business units to improve and document business processes.- Organized and managed business training, onboarding, and deployment plan to ensure successful system rollout and user engagement.- Managed and maintained system backlog.- Provided system guidance and troubleshoot system issues to supply chain operation specialists.- Coordinated and prioritized third party supply chain application enhancements with vendors.Scrum Master- Facilitated various agile ceremonies: stand ups, grooming sessions, sprint demos, sprint retrospectives, and sprint planning. - Implemented and managed JIRA and Confluence to streamline business requirement documentation (user stories), communication within IT, and visibility of progress to business units.- Established agile methodology to IT project team to ensure successful outcome of business expectations and IT deployments.- Managed sprints by ensuring daily progress, mitigating risks, and assisting developers with blocked tasks.JIRA/Confluence/JIRA Service Desk system admin- Configured projects, workflows, and screens; and created custom fields as needed.

IT Product Owner- Worked with stakeholders and business product owner to gather requirements to create user stories.- Collaborated with designers and developers to ensure stakeholder/product owner vision and requirements were feasible and achieved.Scrum Master- Created various documentation in Confluence.- Planned and managed sprints using JIRA to ensure on-time delivery of sprint deliverables.- Facilitated various agile ceremonies: stand ups, grooming session, sprint demo, sprint retro, and sprint planning.

Sr. Product Owner- Analyzed and clarified business needs to create user stories in JIRA for agile sprint team developers.- Maintained backlog of user stories to plan sprints.- Led user story grooming sessions for T-Mobile agile sprint team and clarify acceptance criteria.- Accepted user stories as completed in JIRA upon code completion of the user story.WEB UAT/UX Verification Lead / User Acceptance Tester- Created user acceptance and sprint validation test scripts in Quality Center and Zephyr based on acceptance criteria.- Executed tests and document results using Quality Center and Zephyr.- Managed story and test progression through JIRA.- Collaborated with T-Mobile sprint teams to verify website functionality and UI meet requirements and design resource guide established by the leadership team.

Personal Insurance Claims Technology4/2015 - 7/2015- Validated business requirements related to vendor applications.- Collaborated with IT and vendors to ensure best solution was implemented.- Developed and updated manual regression test scripts in Quality Center.- Conducted end-to-end functional tests.- Documented vendor installation steps to ensure latest version could be installed and application functioned properly with new business requirements. Commercial Insurance Production Support2/2014 - 4/2015- Assisted internal customers with commercial and legacy personal claims systems by researching and troubleshooting issues, and providing moderate training and established workarounds.- Provided production validation sign-off of claims systems during monthly releases.- Developed and updated help desk script documents for known issues and workarounds.- Created and submitted Rational Team Concert (RTC) stories with IT to fix software issues and accommodate business needs that require code changes.- Generated monthly Remedy reports that capture Service Level Agreements and team statistics.- Maintained and enhanced team SharePoint site.

Flight Operations BSA/QA Engineer II 4/2008 - 1/2014- Built applications and promoted code to test and QA environments.- Coordinated testing with subject matter experts to ensure applications are behaving according to new requirements.- Conducted IT basic verification testing.- Provided test scenarios and flight data to numerous internal departments.- Gathered and developed use cases, functional specifications, and business rules for applications.- Collaborated with internal customers to accurately document new applications or functionality within an existing application.- Managed small projects for the team by maintaining deployment schedule, documenting requirements, and testing software according to business rules.Airport Operations Product Owner 8/2006 - 4/2008- Ensured applications used by customer service airport agents were tested properly and met requirements by manually testing new functionality and regression testing existing features.- Managed small to medium size projects by coordinating efforts amongst various departments, such as IT and Policy & Procedure, and maintaining project schedule using wikis, agile task manager spreadsheets, and issues logs.- Created use cases, functional specifications, and business rules for airport applications.- Worked closely with customers to gather and define requirements for developers to create new products or enhance existing products.- Acted as a liaison between the developers and customers.- Composed UI mock ups for usability tests and code development.- Mentored new business analysts and research assistants.Airport Operations Research Assistant 9/2005 - 8/2006Customer Service Agent 8/2004 - 8/2006