• Implemented Technology - Support and Instructional design for leading Technology Institution for Fortune 100 company - increased annual revenue by $1 million – Fiserv Solutions • Received highest rated Employee Satisfaction standards for every year polled (Professional Services and Client Education – Nationwide) – Fiserv Solutions, ABN AMRO• Launched and support Lending Institutions contracts to over $55 million in Technology Sales - OpenClose Technology, FiServ Solutions• Monitor performance of branch compliance to ensure adherence to Standard Operating Procedures, guidelines, policy and procedures, simplify the process, implement changes within the division and Instructional design – ABN AMRO• Responsible for implementing and managing wide variety of new and ongoing products for developing new business strategies, while maintaining controls and compliance, processes, procedures, bulletins, and training – ABN AMRO• Project Manager for re-engineer of processes, Instructional Design , due diligence and strategic planning – J.I. KislakSpecialties: ROI - RFP/RFI Contract Negotiations, Sales, Support, Technical writing, Database Design, Support, BA, Project Management, Education, Compliance, Policy and procedures, Web Design