Cindy Sha Email & Phone Number

Pudong, Shanghai, China

- Drive reoccurring revenue of global top accounts. Collaborate with cross-functions to develop success plan to support customers to better utilize the products and solution to maximize value realization.- Take initiatives to build AVEVA eco-system to increase customer stickiness and loyalty.- Navigate new customers through onboarding process to enable them to better leverage knowledge base to upskill.- Engage with senior level customers to conduct tech-review to identify cross-sell/up-sell opportunities.- Recycle customer feedback to drive product enhancement and elevate user experience. Look for trends in customer data and provide actionable insights.- Provide an escalation path when the prescribed path does not work.- Owner of NRR (Net Retention Rate), closely monitor post-sales activities and account health scorecard, react to low adoption, and develop mitigation plan to avoid revenue loss.

Shanghai, China

- Interface with senior leadership of top domestic Airlines to empower digital transformation.- Manage 50 innovation digital projects from concept to delivery, manage DevOps team to develop cutting-edge solutions within timeframe and budget.- Standardize process and chair tollgate review to evaluate the deliverables in each milestone, including prove of concept, baseline model and commercialization. Achieved customer desired value more than $10 million/year.- Nurture customer relationship by organizing training, user conference, webinar and high-level visits.- Lead discovery workshop to dig out customer pain points and business priorities, identify potential opportunities for up-sell and cross-sell. Align with stakeholders to define scope, schedule and budget to formulate the contract.- Translate customer feedback to insights for internals to optimize product roadmap and renewal strategy.

Shanghai City, China

- Responsible for Quality Management System in China. Develop quality plan for the overall project execution and validate deliverables, ensure quality goals to be achieved.- Lead quality audit to identify non-conformance and drive corrective and preventative action to ensure consistent process implementation.- Owner of customer issue/complaint resolution to shorten cycle time. Improved NPS (Net Promoter Score) by 22% from 2016 to 2018.- Manage cost of quality and non-conformance. Lead cross functions to analyze root cause and take action to minimize undesired cost $9 million/year. Ensure change management is executed effectively.- Support sales proposal team in bidding phase to evaluate quality and regulatory requirements in RFQ.- Build a continuous improvement culture and quality awareness across the organization. Regularly recap and share lesson-learned and best practice during daily operation.

Shanghai City, China

- Manage field operation to fulfill after-market service for more than 50 clients in China.- Leverage Six Sigma methodology to standardize and optimize process to improve productivity. Control service delivery, safety and quality to improve customer satisfaction.- Manage forecast and work with Sales to propose service offering and contract renewal strategy.- Initiate customer engagement program to build rewarding partnership with key stakeholders.- Collaborate with IT team to design and streamline internal tools to improve efficiency and intelligence.

中国 上海市

- Responsible for project management process, control all tollgate review to ensure project target be achieved on schedule and within budget.- Proactively communicate project status and gain support from management to resolve bottleneck and follow up key deliverables.- Work closely with Marketing team to lead feasibility study of new product development, ensure product has robust competitiveness and meet target price.- Translate customer requirement into effective technical language and lead R&D team to conduct new product development. Ensure the new product design meet local technical and quality regulation.- Evaluate project risk, work out mitigation plan to reduce risks and verify action implementation.

中国 上海市

- Manage NPI (New Product Introduction) and TOW (Transfer of Work) from overseas. - Evaluate and monitor project schedule and risk to ensure smooth ramp-up for mass production.- Lead cross-functions to improve overall first pass yield by 9% and save cost $500K in 2007.

Master Of Business Administration - Mba, Business Administration And Management, General

Master'S Degree, Materials Science

Visiting Scholar

Bachelor'S Degree, Electrical, Electronic And Communications Engineering Technology