Cindy Warwick (University Degree - Germany) Email & Phone Number

Basildon, England, United Kingdom

• Key Achievements:
• Currently working on projects handed over to me.
• Projects relate to change requests, robotic process automation, high volume updates and system upgrades/release. Key Responsibilities:
• Representing the Registration department which includes Settlements, Estate Maintenance, Regular Savings/Income Facilities, Client Maintenance, Legal Documents and Residency.
• Being a key contact providing operational readiness support to impacted teams in both the UK and India.
• Reviewing, providing feedback and sign off on project documents.

United Kingdom

• Key Achievements:
• Secondment as Line Manager for 12months.
• Maximised operational excellence within the team ensuring quality target of 99.8% was always met with no SLA breaches during my time in tenure.
• Developed distribution enquiries team of 6 into an expert team.Key Responsibilities:
• Managed and monitored day to day resourcing and turnaround of escalations using appropriate workflow tools, planning and considering the requirements for the future.
• Built and develop positive internal and external relationships to maximise business opportunities.

• Key Achievements:
• Always achieved productivity and quality targets.
• Trained 3 new starters on all elements of the role ensuring successful probationary sign off. Key Responsibilities:
• Ensured all allocated was completed in the agreed timeline.
• Accurately verified private clients ensuring correct identity and information provided.
• Utilised Experian hub to retrieve client information using it as a means to verify information.

• Key Achievements:
• Improved AML procedure that that significantly reduced update time.Key Responsibilities:
• Accurately translated foreign documents to ensure the necessary requirements were met.
• Worked under pressure to balance multiple queues ensuring work was processed within agreed SLAs.
• Maintained responsibility for reviewing and updating all relevant procedures including AML processes to a set deadline.

• Key Achievements:
• Reorganised the existing filing system, resulting in greater ease of access and more time-efficient process.Key Responsibilities:
• Translated business related documents and conversation from German to English, such as user manuals, racing histories, and evaluation reports.
• Demonstrated excellent interpersonal skills when responding to complex enquiries in both English and German.
• Created adverts of incoming stock, updating the database and website.

Witham, England, United Kingdom

• Key Responsibilities:
• Increased the company's revenue through selling, up-selling, attracting new customers, re-activating inactive customers.
• Responded to customer enquiries from Germany and Great Britain with speed while maintaining a professional standard.
• Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
• Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.

Diploma Of Education, Business Management, 1.7

Nvq Level 3 (Apprenticeship), Team Leader, Distinction