Heather Carroll Email & Phone Number

Downers Grove, IL, US

Downers Grove, Illinois, United States

Lead and coach a global team of instructional designers who develop anti-financial crime certification courses in a variety of delivery formats. Create standards, templates, processes, and best-practices. Ensure that projects are completed on time and within budget. Make recommendations on methods to streamline and improve learning program development.

Greater Chicago Area

Design and build certification courses in multiple delivery formats on Anti-Money Laundering, Counter Terrorist Financing, Cyber Security, and other anti-financial crime topics for ACAMS members and clients. Build relationships with subject-matter experts, conduct research to build reusable business-process certification courses. Edit and convert content.

Greater Chicago Area

Onsite project manager responsible for directing, organizing, and monitoring project activities for a major airline client that was implementing an integrated Talent Management System. Discovered learning objectives to help client structure their Learning Management System. Recommended Learning Content and Curricula. Tracked the progress and quality of.

Greater Chicago Area

Managed product development, including Internet Product Launches, Coaching groups, oversaw LMS and e-learning development.

Greater Chicago Area

Managed the development of elearning course curriculum, products and programs to assist entrepreneurs and small-business people to grow their companies. Created design standards, managed offshore development team, assisted in the selection and deployment of the company's Learning Management System.

Managed the design of blended Leadership curriculum for several Fortune 500 clients. Worked on a team with client design lead, subject-matter-experts, and Program Director to develop e-Learning and job aids in support of a new, strategic initiative. Experience with Articulate, Audacity, and Filezilla.

Provide Account Management and eLearning Instructional Design services to a learning technology company in order to help organizations with the selection and implementation of Learning Management and Learning Content Management Systems. Experience with Geo Learning, Mzinga, SumTotal and Outstart Evolution. Clients include Chevron, SABIC Innovative.

Managed the deployment of blended leadership development solutions to the Fortune 500. Partnered with clients to successfully implement eLearning programs in order to help employees act more strategically, manage conflict, and adapt to change.

Business Development for on-line Master's degree program for adult learners.

Built and managed consulting practice specializing in Leadership Development, Performance Management and Succession Planning. Successfully developed, implemented and managed a competency-based Performance Management program for a growing Biotech firm. Resulted in a renewal contract for $370,000.

Developed new business for a leading provider of simulation-based professional development programs. Practice areas included Project Management, Leadership, Innovation and Finance. Acted as in-house subject matter expert for on-line Performance Management Program.

Developed over 15 major accounts in Midwest territory, increased revenue by 250% over previous year. Clients included Motorola, ABN-AMRO, General Motors, Target Stores. Emphasis on technology-delivered leadership development programs.

Developed and managed major accounts in the Midwest.

M Ed, Hr Development/Leadership, Gpa 4.0

Participated in the first on-line cohort for the Department of HR Education.

Ba, English Literature

Activities and Societies: Gamma Phi Beta Sorority