Field incoming applications and/or calls from digital sourcing methods. Pre-screen qualified leads, assist candidates with application process, consumer reporting while qualifying candidate throughout. Create and maintain strong positive working relationships with peers and candidates. Adequately and effectively support Field Recruiting Managers throughout onboarding process.

Review and monitor delinquent accounts daily, receive inbound calls and make outbound calls to negotiate payments and cure outstanding past due account balances to avoid further delinquency. Utilize all available methods, including on-line systems and other resources, to perform skip trace work to establish contact with account holders to avoid repossession or locate collateral. Seek manager approval for accounts needing additional attention. May assist other related departments as required by business needs.

Work self pay and insurance pools by contacting the patient or insurance companies to resolve claims that are not paid in a timely manner. Review EOB's, remits and payer correspondence in the course of performing account follow up and escalate any identified issues to the appropriate area for review and response to expedite claim resolution. Maintain compliance with pool completion requirements. Document in the patient account to record actions taken on the account. Work with patients and guarantors, resolve payer requests and discrepancies to promptly resolve pending claims.