Cindy W. Email & Phone Number

Chicago, Il, Us

Chicago, Illinois, United States

Chicago, Illinois, United States

The Civic Digital Fellowship is the first-of-its-kind technology internship program that allows innovative students to solve pressing problems in federal agencies. www.codingitforward.com/civic-digital-fellowship

Chicago, Illinois, United States

Chicago, Illinois, United States

Spearheaded exploratory and evaluative research for 4 core areas of the business: checkout & the post-purchase experience, loyalty programming, navigation, and mobile appsPlanned, executed, and socialized findings & recommendations from 40+ studies that guided product strategy for aforementioned areas. Presented 8 to wider digital team & leadership to promote user-centric designLed design-thinking workshops to foster cross-functional collaboration, helping teams identify opportunities and generate ideas to explore, test, and developAssisted product managers in defining KPIs, capturing requirements, writing tickets, and project management

Greater Chicago Area

Planned and conducted user research, working closely with design teams to create better experiences across Walgreens’ services and digital platformsLed research sessions and synthesized findings to develop actionable strategies for designers, product managers, and other stakeholdersProject highlights include: User research to inform pilot and subsequent iterations of Walgreens Express. Created findings & recommendations to improve digital and in-store experience, helping stakeholders shape product roadmapUser research to guide design strategy for Walgreens’ pharmacy chat feature, a redesign which led to an 86% increase in chat sessions

Hired for the position as top-performing member from a cohort of 21 designers in a UX/UI bootcampServed as project manager, assistant creative director, and mentor for 20 UX/UI designers, collaborating with instructors to help students successfully deliver 10 client projects in 6 weeks

Delivered user research, wireframes, and prototypes for two clients in 6 weeks as part of an immersive 24-week bootcamp Clients included:TiltasAn organization dedicated to supporting formerly incarcerated men and women. My team designed a product to help returning citizens access the resources they need to successfully re-enter society. 4DegreesA networking platform that helps entrepreneurs build stronger professional relationships. My team focused on improving the core functionality and delivering new concepts for onboarding.

Created content for websites, email & AdWords campaigns, and other digital communications for 9+ clientsCollaborated with art directors and account services to develop concepts for print and video campaigns

Greater Chicago Area

Wrote 150+ profiles on book, television, and film charactersContributed 50+ film and TV show reviews to newly launched siteCharacTour.com is an entertainment website that acts as a matchmaker between visitors and characters from books, TV shows, films, and more.

Greater Chicago Area

Concepted and composed social media and e-mail copy for digital marketing campaignsAssisted with writing and creating a number of client proposal/presentation decksManaged Davidoff’s direct marketing campaign by building and organizing a contact list of 500+ leads from local businesses, compiling marketing pieces, creating and maintaining a direct mail scheduleWrote and distributed media releases for Davidoff clientsPerformed strategic and competitive analysis for clients• Provided administrative support. Answered phones, scheduled meetings, organized Dropbox and Google Drive files

Chicago, Il

Researched and wrote weekly industry newsletters for SocialMedia.org’s 50,000+ subscribers Contributed weekly blog posts on business and marketing strategy for affiliated brands Supported business development activities by researching and generating leads, and updating Salesforce recordsCreated Excel database of 1,500+ organization members to analyze client demographic and participation trendsEdited audio from weekly conference calls for SocialMedia.org’s Member CenterResearched venues for future GasPedal events

London, United Kingdom

Contributed 2 articles/week to the Study in the UK blog to inform international prospective students about academics, campus life, and recreation in the UK

Kirkland, Washington

Managed and provided weekly content for Facebook, LinkedIn, Twitter, and Google+ accountsAnalyzed and compiled reports on performance of social media channels for department headWorked with technical writer to create and edit content for new US and mobile websites

Greater Seattle Area

Designed, researched, and wrote white paper on the condition of STEM education in Washington StateResearched, acquired, and entered lead information in Salesforce

Greater Chicago Area

Provided basic IT support (i.e. account creation, password resets, etc.) for the Center for Research InformaticsCompiled Excel spreadsheets regarding the status of RT tickets and CRI accountsProvided general administrative support (e.g. copy work, data entry, etc.)

Rhode Island

Used Oracle E-Business Suite to update stockroom inventory of office supplies and auto parts Compiled data sheets regarding information on backordered car parts, outstanding invoices, and vehicle distribution• Provided general administrative support

Chicago

Contacted UChicago alumni to update records, provide news about the university, and raise funds for campus renovations, student life, etc.

Mba From Kellogg School Of Management | Ms Design Innovation From Mccormick School Of Engineering, Mmm Program

Activities and Societies: Kellogg Students Association - Section Representative; Innovation and Design Association - Careers Director.

Bachelor Of Arts, International Studies, Dean'S List 2011-2015, Graduated Cum Laude

Activities and Societies: UChicago International Students Advisory Committee (Member), Alphi Phi Omega (VP of Fellowship), Rotaract.

General Course, International Relations & International History

Activities and Societies: LooSE TV