Cindy Arsenault Email & Phone Number

Camarillo, Ca, Us

Westlake Village, Ca, Us

• Lead and manage implementation teams, providing guidance, mentoring, and coaching to team members to ensure that they are equipped to provide exceptional service to both clients and Brand Managers. • Develop and implement policies, procedures, and standards for the implementation team that supports outstanding customer service while ensuring that projects are completed on time. • Work closely with the sales team to ensure a smooth handoff of new customers to the implementation team. • Collaborate with cross-functional teams, including client success, technology, and analytics to ensure that implementation projects are completed on time. • Develop and maintain relationships with clients to ensure customer satisfaction and promote ongoing business opportunities.• Identify areas for process improvement and work with internal teams to implement changes that drive efficiency and improve the customer experience.

Westlake Village, Ca, Us

• Provide successful account management while maintaining a book of business of over 30 major brands• Ensure initial launch has a smooth and efficient process for both the client and internal teams• Identify opportunities for clients to increase performance with full utilization of products• Discover opportunities to increase revenue, while positioning clients for optimal success• Ensure client satisfaction, leading to greater client retention and account growth• Capture feedback from clients and provide insights to support teams• Analyze brand performance data and create Power Point presentations• Host webinars for onboarding and present quarterly and annual reports• Provide training to the Client Success Team and Fulfillment Specialists• Experience with Sales Force CRM, Jira Project Tracking Software, SQL, and Microsoft Office

Westlake Village, Ca, Us

• Provide successful account management, client on-boarding and solution support to major brands• Ensure initial launch has a smooth and efficient process for both the client and internal teams. • Identify opportunities for clients to increase performance with full utilization of products.• Discover opportunities to increase revenue, while positioning clients for optimal success.• Ensure client satisfaction, leading to greater client retention and account growth.• Capture feedback from clients and provide insights to support teams.• Analyze data and create Power Point presentations • Host webinars for onboarding and to present quarterly reports• Experienced in CRMs such as Pipeline Deals and Sales Force

Westlake Village, California, Us

• Extensive in-depth analysis of client’s businesses, including employee development and marketing strategies• On-boarding clients to user interface and marketing technologies patented by the company.• Maintain a specific retention rate of current client book• Continuing to upgrade our clients, receive testimonials, and sign up referrals• Introducing clients to SEO, SEM, keyword tracking, call tracking, as well as, maintaining those products for the client• Hosting multiple extensive training webinars for business owners and call handlers• Generating content for leadership documents, coaching documents, and webinars• Frequently present on client case studies and original content• Attend trade shows, conferences, and client visits• Provide the highest level of customer support

Westlake Village, California, Us

• Provide excellent customer support while focusing on client satisfaction and retention.• Answer inbound calls and respond to emails for both external and internal clients.• Assist clients with basic product training, trouble shooting and problem resolution.• Work effectively with Business Advisers, Dealer Success Managers, Account Managers, as well as the Client Support Team to deliver client success.• Coordinate efforts and collaborate with other departments to quickly and creatively resolve customer issues.• Troubleshoot and diagnose internal and external issues related to CallSource products.• Complete projects and client requests efficiently and in a timely manner.• Proficient use of Salesforce CRM, from case creation to completion

• Effectively managed projects and provided exceptional office management for painting and decorating contractors• Coordinated refurbishment projects for bank owned homes to prepare them for sale• Built rapport with customers and vendors through effective and precise communication• Worked closely with contractors to coordinate successful completion of work• Managed day to day operations of contractor's office• Handled incoming business calls and client requests for information• Prepared and processed proposals, invoices and accounts receivable• Maintained detailed computer and physical filing systems

Thousand Oaks, Ca, Us

* Responsibilities include direct supervision of the Laboratory Animal Resources husbandry staff; including interviewing, hiring, training, coaching, developing, performance evaluations, and managing staff relation issues. * Anticipate and plan for departmental needs including staffing, operations, and equipment requirements. Provide feedback, suggestions, project status updates to the facility manager. * Assure compliance with USDA, FDA, AAALAC, and other regulatory requirements, as well as, departmental SOP’s and policies. Active participant on various committees and projects including the LAR SOP committee and IACUC.* Designed and implemented departmental Rewards and Recognition Program, Staff Training Project, and the LAR Cage Wash Project team. * Responsible for the day-to-day supervision of the cage wash operation that processes approximately 12,000 units each day. * Assisted in the expansion of Amgen’s animal facility into a new 100,000 square foot facility. This includes the design and facility layout, as well as, equipment selection and purchases.

Thousand Oaks, Ca, Us

* Supervise veterinary service technicians providing veterinary care, sentinel animal screening, diagnostic services and technical assistance. * Provide assistance, supervision, training, direction, and development for five Veterinary Support Technicians. * Develop, conduct, and expand investigator training programs, provide oversight of health surveillance program including its review and revisions, provide animal health care including clinical diagnostic work, treatments, and health record maintenance. * Coordinate and supervise procedure room stocking, organizing, and scheduling. In-depth investigator interactions and consultations. * Develop and conduct monthly investigator orientation presentations. * Perform ongoing in vivo studies using various growth factors including the FGF, KGF, and Leptin assays. * Assisted in the expansion of Amgen’s animal facility into a new 60,000 square foot facility. This includes the design and facility layout, as well as, equipment selection and purchases.

Thousand Oaks, Ca, Us

* Ordered and received all facility supplies and animals, coordinated entire facility procedure rooms and surgical areas, including scheduling and sanitation, wrote departmental S.O.P’s and assured their compliance by care technicians and investigators, provided technical assistance to investigators, coordinated facility vermin control program. * Involved in all aspects of facility operations. * Assisted with annual cost projections and budgeting process. Provided surgical assistance including, wound closure, minor micro-surgery, anesthesiology, and radiology.

Ba, Business Administration

As, Veterinary Technology