With over 20 years of experience in the automotive industry, I have a proven track record of leading and implementing digital solutions and training programs across various sectors, from service management to corporate-level initiatives. During my tenure at AutoNation, I spearheaded the launch of key projects, including the rollout of CDK Service Edge, Ford SMARTT, and e-Payments across 156 stores. My expertise lies in streamlining processes, enhancing customer care, and leading diverse teams to success. I am passionate about leveraging technology to improve operational efficiency and deliver top-tier customer experiences. Whether managing service departments at Mercedes-Benz or training teams across the Eastern region, my focus has always been on driving excellence and innovation in the automotive service space.Here are past performance quotes about Cindy from Les Silver @ Keeps Inc./ Dynatron, Anyer Blanco @ CDK Global, Lisa Gruber @ Mercedes Benz of Pompano, Sally Renko @ AutoNation, Kristi Edward @ Galeana Auto Group, and, of course, Steve Shaw S.S. University:“multiple training methods to consistently achieve goals” “positive approach and demonstrated proven results” “skilled at marshaling her team to understand benefits” “seasoned professional… who can drive sales, purchasing, customer service and training”“recommend her without reservation”“truly committed, motivated and focused professional”“an expert on the Fixed Ops Department”“extensive knowledge, expertise and attention to detail… her enthusiasm is positively infectious”“she can help bring your team to the next level, increasing sales and Increasing CSI”“an engaging and flexible resource”“strongly recommend Cindy for any position” “improve performance of Service Advisor staff and Fixed Ops Performance”