Cindy Carcaterra Email & Phone Number

Huntington Beach, California, United States

Woodcliff Lake, Nj

Montvale, Nj

- Created and implemented the MBUSA Vehicle Export Policy - Responsible for a 71% decrease in illegal vehicle exports from 2013 to 2014 - Provide performance measurement, financial analysis and forecasting to Executive Management - Respond to all subpoenas from the U.S. Government regarding export investigations - Represented MBUSA as the key contact for U.S. Customs, Homeland Security, Secret Service and 364 dealers regarding new vehicle exports - Manage a cross-functional team across sales, finance, legal and corporate compliance in order to identify high risk sales transactions

Montvale, Nj

- Developed and implemented a comprehensive business strategy for field operations and specialty brands to ensure MBUSA’s national objectives and goals were achieved - Represented Department in cross-functional team to develop unique programs that generated conquest and loyalty sales leads for dealerships - Tracked results of all programs and initiatives taken and reported monthly results to management - Reviewed and audited sales program documentation on a daily basis in order to reconcile and validate incentive reimbursements for dealers - Content manager for all Sales Operations websites

Montvale, Nj

- Maximized both retail sales and wholesales by developing strategic and operational plans for the Retail Vehicle Distribution Department and provided sales and inventory management support to regional, field and dealer personnel - Coordinated monthly production cycle with Regional Sales and Distribution Manager to support regional inventory management. - Acted as subject matter expert for all vehicle allocation, logistics, inventory, production, and special program inquiries by working closely with various departments in order to detect dealer issues for immediate action - Provided training to region and internal departments on all Retail Vehicle Distribution Policies and Procedures - Managed all HR related activities for four direct reports including hiring, training, annual reviews and corrective action

Costa Mesa, Ca

- Conducted dealer visits to assess their Business Development Center operations - Worked with BDC Managers to ensure each dealership had a functional/effective Business Development Center - Provided recommendations for process improvement within BDC - Analyzed MB Financial and Strategic Retail reports in order to identify under-performing dealers and developed strategies to improve Lead Management, Off-lease Retention, and Client Relationship Management - Developed reports to measure dealer Pre-Owned performance for Market Teams and Dealership Management - Measured individual dealer achievement vs. scorecard and alerted Market Teams when pre-owned targets were in jeopardy

Montvale, Nj

Montvale, Nj

Montvale, Nj

Montvale, Nj