Cindy Chen Email & Phone Number

Toronto, Ontario, Canada

Newmarket, Ontario, Canada

- Successfully led test projects for both iOS and Android versions of XE Currency App, as well as both iOS and Android versions of XE Travel App.- Handled various company critical projects for website and mobile apps in Agile practices, including Rebranding project, product feature enhancement projects, mobile app migration projects, Tealium tracking projects, Optimizely projects,. - Expertise in writing automated tests for XE websites with multiple XE services using Selenium, and XE Currency app and XE Travel app using Appium. - Having excellent knowledge in merging automation code via Gitlab - Having good knowledge in pulling the latest iOS and Android mobile app builds via Jenkins, and pulled different versions of the android mobile app builds via Android Studio- Proficient in manual API tests via Postman and created automation API tests using Rest-assured. - Proficient in load and performance testing via Jmeter- Experienced in tracking tests using tools such as: Tealium IQ, Tealium Web Companion, Adobe Experience Cloud Debugger, WASP Chrome extension.- Experienced in accessibility tests manually and using tools such as: Pa11y, aXe Chrome extension and Lighthouse Accessibility Audit in Chrome DevTools. - With my 10 years customer service background prior to my QA position, I was able to create test plans/ test cases in many different real scenarios and edge cases, which prevents risky defects to be launched with our products.- Communicated effectively across departments. Provided suggestions/ideas to the Product Owners and Development team leads.- Analyzed project requirements documents, designed and created test plans/scenarios, determined high-risk areas. Execution of Test Cases, Functional, UI, Usability, Accessibility, Cross-browsers and Cross-mobile device platform testing, Regression testing - Reported defects through Jira and Confluence with acceptance criteria and clear steps on how to recreate the issue, as well as prioritizing defects.

Newmarket, Ontario, Canada

QA Tester:- Read and understand specifications, wireframe, the flow of each new product independently.- Performed Functional and UI testing for XE Currency Data Service, XE Rate Alert Service, XE Datafeed Service. - Responsible for designing and creating test plans/scenarios, Execution of Test Cases, Functional, UI, Usability, Link Testing, Cross-browsers and Regression testing. - Communicated and Provided suggestions/ideas to the Directors of Product Management and Development.- Reported defects through Jira with clear steps on how to recreate the issue.- Identified and documented current and future issues as it relates to the web applications for all XE products and mobile currency apps of the company to help get them resolved. - Actively participated in gathering and analyzing Requirements.Customer Service: - A great deal of independent internet research was needed to find out the answers for the customers regarding their currency inquiry.- Provided training to new and existing team members. - Put myself in customer’s shoes to understand the customer’s needs. Proactively offered the best solutions to meet those needs, thus getting thank you letters and positive feedbacks from customers at both my current company and previous company.- Always showed good judgment and a positive attitude to resolve customer complaints and problems efficiently and professionally. Sought to apply proven ideas and methods to new situations.- Always gave suggestions and ideas to improve efficiency with the online system. - Translated the company website into Chinese

Mississauga, Ontario, Canada

- Supervised all follow-up cases HSBC Bank Rewards program.- Created an efficient way to organize complex product information and materials enabling me to understand and distinguish every different rule and policy clearly.- Proficient with different computer systems for placing orders, checking account history, checking order status and getting detailed information for every reward item. Systems included Magic, Vault, GPP and Martiz Reward.- Evaluated team members’ calls and critiqued them in order to provide assistance to the customer service representative’s overall accuracy, effectiveness, elegance and professionalism when dealing with the client.- Provided customer service support for a large variety of reward programs for more than 30 companies in an efficient manner.