Cindy Harris Email & Phone Number

St. Louis Mo And Cleveland Oh

My role is to manage the Vehicle Servicing Readiness Pre-Exam Review which includes identifying control weaknesses and opportunities for improvement. Compliance lead for the OCC (Office of the Controller of the Currency) Sales Practice Matters Requiring Attention Project. I directed the Compliance Risk Assessment & Monitoring Services team in bank-wide assessments resulting in the identification of consumer lending regulations requiring a deeper dive review to ensure risks and controls were identified and mitigated. I have successfully managed compliance testing and monitoring teams responsible to identify compliance gaps and deficient controls and corrective action plans to mitigate risks. Compliance lead for a comprehensive bank-wide process flow documentation project which identified control deficiencies requiring corrective action.

Philadelphia, Pa

As an independent consultant for State Farm Bank, I supported the Bank’s regulatory compliance activities and was offered full time employment because of my effectiveness in managing Fair Lending Compliance, Mortgage and Home Equity Compliance, the Bank Servicing Risk Assessment project, and other Bank-wide compliance related projects.

Glouster, Uk

As project coordinator, I drew the project management control roadmap that resulted in the effective administration of the Collections and Recoveries Transformation Project. This was followed by the development of detailed project management control documents guiding oversight of the project. Issues were resolved and challenges to progress were addressed through my facilitation of project team meetings.

Melville, Ny

In this position, I collaborated with business partners to delivery consistent departmental policies and standards for the Corporate Policy & Procedure Program for Consumer Lending Services. I planned and managed the Policy Re-certification Project and addressed cross-functional issues until the company’s closure.

Horsham, Pa

The Consumer Lending Risk Management Program that I implemented in partnership with key stakeholders resulted in the identification of risks and controls associated with consumer lending regulations. Our team of risk and compliance professionals developed quarterly Consumer Lending Risk Scorecards that measured business unit control effectiveness. Provided leadership with timely updates of new and revised consumer lending laws and regulations, including impact assessments.

Minneapolis, Mn

I directed activities for complex projects including the Corporate Fair Lending/Responsible Lending Policy development and implementation. I was able to influence project team members by facilitating meetings, managing team training, and writing program documentation. Under my oversight, the Management Assessment of Risk and Controls program for Retention, Cross-Selling, Home Solutions Marketing and other support areas were successfully delivered.