•Managed the professional development of eighteen direct reports in MA, NH, and NC. Performed quarterly and annual reviews. Developed them as individuals while fostering a team environment, resulting in the 100% retention of top talent.•Ensured operational services were meeting or exceeding the client’s outsourcing needs, and internal and external Service Level Agreements were in compliance with business requirements and legislation.•Managed team through a ground-breaking de-risking project for over 100,000 participants in one of Fidelity’s largest clients, in the automobile industry, that brought over 30 million dollars in revenue, requiring constant shifting of resources and priorities.

•Managed day to day activities of 40 domestic and international associates, providing guidance and timely feedback, resulting in consistent delivery of meeting Service Level Agreements for one of Fidelity’s largest clients•Selected frequently to participate in special projects and process improvement initiatives due to my well rounded knowledge and expertise in end to end process and ability to work extremely effectively in a cross functional team environment.•Participated in Lean Discovery Six Sigma Green Belt event for calculation processing that defined and implemented process improvement.•Played an integral role by defining and implementing an inventory management process that improved efficiencies and effectiveness across four domestic and international calculations teams.

Managed the final calculation and payment process as the Subject Matter Expert on five clients

•Produced the consolidated results of the company including income statements, balance sheets, supporting schedules and financial statistics. Prepared pension plan financials•Maintained the Corporate general ledger, reconciled intercompany activities, prepared reports for presentation to senior management and the Board of Directors.

•Supervised payroll preparation and distribution for 1,200 hourly employees with intricate incentive pay system. Balanced and distributed year end reports, W-2s and pension information. •Worked directly with systems managers to create and transfer to new payroll system.