Cindy Jaroh Email & Phone Number

Detroit, Michigan, United States

Ann Arbor, Mi

Senior Project and Program Manager in Dialog Solutions leading Drug Safety Triage implementations for our large Multi-National Pharmaceutical clients.

Ann Arbor, Michigan, United States

Provides the senior leadership capability for our Dialog Solutions Drug Safety Triager Implementation Program. Expertly directed over 15 implementations of the Drug Safety Triager for our multinational pharmaceutical customers. Shaped program level improvements to allow for more efficient delivery, stronger trusted customer relationships, and lower cost to serve. Awarded the Dialog Solutions Outstanding Employee of the Year for 2019.

Global Resources Cloud Sales Enablement Lead and SaaS Technology Sales and Solution Architect2013-2016Responsible for the overall Resources Cloud Sales Plan to include pipeline, sales, and revenue targets, strategies to grow the pipeline and increase awareness across Resources. Led team of Senior Managers who provided sales support to all Cloud opportunities in the Resources operating group (Chemicals, Natural Resources, Energy, and Utilities). Managed the plan to exceed the sales target (>$380 million) and revenue target (>$250 million). Led cross industry sales and solution architecture for the top SaaS opportunities. Accenture Cloud Platform (ACP) Sales Enablement Lead2012-2013Led market positioning and sales activities for the new Accenture cloud offerings including Accenture Cloud Platform, Testing as a Service, Big Data, Data Decommissioning, and SAP 1-Click. Led global team of Cloud experts in support of over 200 opportunities. Drove the adoption and implementation to improve sales performance resulting in 150% increase in the number of Virtual Machines (VMs) managed. Competitive Analysis and Insight Global BPO Lead2008-2012Managed the development of team’s intelligence gathering processes, deal support processes, templates, and tool development. Responsible for Global BPO competitive analysis team, providing support for over 100 deals annually with insights for over 20 competitors. Gathered pricing data and developed tools used to price all BPO deals leading to increased win rates and deal revenue. Integrated Sales Support Center (ISSC) Program Manager and Director of Operations2006-2008Responsible for demand planning and forecasting to ensuring the team ran with a positive or zero balance monthly. Tripled the team's demand by working directly with Growth Platform Managing Directors and stakeholders to implement the services. Grew the India based team from 8 people to 32 people and from 1 delivery center to 3 delivery centers.

Midland, Michigan

Led multiple complex projects and tech management teams for Accenture's diamond client, Dow Chemical. Managed global teams ranging from 12 to 14 team members located across US, Europe, Manila, and China. • Managed the Produce Product Tech Management team of 14 resources located in US, Europe, Manila, and China made up of Accenture employees, Dow employees, and contractors. The team was responsible for the management of all the plants technical infrastructure including the implementation of SAP for plant maintenance.• Supervised the Software Configuration and Performance Test teams made up of 12 people located in Manila and US. Team was responsible for managing all software implementations and performance tests plan and executions across platforms.• Led the Documentum and Business Objects Tech Management Team made up of 13 people from Accenture’s consulting and services workforce and the client's technical architects.

Master’S Degree, Computer Science

Activities and Societies: Computer Science Honor Society

Bachelor’S Degree, Computer Science

Activities and Societies: Computer Science Honor Society