Cindy Jensen Email & Phone Number

Redmond

• Support the Chief Commercial Officer while upholding the highest degree of integrity and confidentiality.
• Manage our worldwide admin team that supports our global team of over 100,000 people (FTE and vendors). I also advocate for our admins at an all-up company level!
• Work with C-Suite Customers across the globe to coordinate meetings. Connecting with our customers allows me to influence their perception of Microsoft through amazing customer service.
• Manage complex schedules, and coordinate meetings, travel, and events to maximize time.
• Communicate effectively with all levels within the organization, including the office of the CEO.
• Provide leadership to the administrative community, ensuring they have what they need to do the role, maintain morale, and feel connected to others in the division.

Bellevue, WA

• Worked globally across 5 vertical industry markets to promote best practices, provide industry insights using analytics, research and industry knowledge. Insights ranged from industry trending to competitive campaign.
• Managed ~ $500MM in global strategic advertising across Financial Services, CPG, Retail, Autos, and Entertainment verticals
• Developed and implemented weekly, monthly and quarterly ROB processes. Refined over time to improve efficiency and eliminate redundancy (communication, strategy, off-sites, etc)
• Aggregated and developed output at an executive level for key business reviews, including monthly scorecards, MBR, QBR and MYR
• Analyzed, tracked and drove understanding of OPEX spend across the team. Accountable for forecast to spend
• Coordinated communication, consistent processes and best practices globally across the business through newsletter creation, monthly calls and meetings.

• Member of five person team that exceeded $300M quota annually across CPG, Financials Services, Entertainment, and Pharma industries
• Analyzed data across 7 vertical industries monthly using Kantar Media/TNS, Compete and internal Microsoft tools and data to provide insights to sale execs to assist in their pitch, product teams to build the case for.
• Identified, prioritized, and evangelized customer requests for solutions and platform needs to internal product teams
• Authored monthly external-facing vertical newsletters for CPG, Entertainment, Pharma and FinServ that summarized key news and research, sales opportunities and provided insights and trends.
• Led cross-functional projects of teams of 5 - 20 people where key constituents included editorial teams, product teams, marketing analytics, and sales, to develop and deliver solutions and create consultative sales.
• Produced voice of the customer analysis and influenced product feature requirements and monetization priorities

Redmond, WA

• Managed a team of 14 people to implement display ad campaigns for MSN largest clients.
• Improved efficiency of employees by writing clear training materials.
• Ensured technical issues were escalated and quickly resolved, while keeping the customer abreast of the steps being taken both short term and long term to solve the problem.
• Drove feature requests (via a virtual team) for tool set to decrease overall cost to implement ad campaigns and/or to increase client satisfaction.
• Analyzed client campaign performance and suggested how client could optimize their spend.
• Defined and managed service and support levels for MSN premium brand customers by evaluating current process and soliciting feedback from both internal and external partners.

Bachelor'S Degree, Psychology And Biology

Bachelor Of Arts - Ba, Psychology

Activities and Societies: Cross Country, Kappa Alpha Theta