Cindy Vong Email & Phone Number

Atlanta, Georgia, United States

-Manage portfolios for Enterprise, Mid-Market, and Small-Medium business accounts.-Provide ongoing support and technical troubleshooting to clients.-Prevent account churns through personalized outreach, product performance reviews, and educational content to reinforce value in our products and services.-Maintained a 90-98% account retention rate every Quarter through strategic planning and engagement.-Identified opportunities for upselling and cross-selling, contributing to a… Show more -Manage portfolios for Enterprise, Mid-Market, and Small-Medium business accounts.-Provide ongoing support and technical troubleshooting to clients.-Prevent account churns through personalized outreach, product performance reviews, and educational content to reinforce value in our products and services.-Maintained a 90-98% account retention rate every Quarter through strategic planning and engagement.-Identified opportunities for upselling and cross-selling, contributing to a 2-5% increase in Quarterly revenue for existing clients through targeted product recommendations.-Leverage analytics data and customer patterns to implement targeted retention tactics.-Conduct training sessions and product demonstrations for clients, resulting in an increase in feature adoption and a higher level of customer engagement.-Establish good communication and collaboration with cross-functional teams.-Document point of contacts, key interactions, churn plans, and service issues in our CRM system (Salesforce). Show less

*Providing kids and parents the best experience every time*Maintaining order while still creating a safe and fun environment*Multi-tasking in creative and speedy manners to fulfill all needs and requests

*Welcoming all guests with warm smiles and friendly attitudes*Satisfying all questions and concerns to my best ability*Informing guests on any giveaways or promotions we have to offer*Assisted in well-known events such as The NCAA Men's Final Four 2013, No Shoes Nation Tour, 2013 NFL Pre-season: Bengals v Falcons

*Conducted marketing research for sport programs and camps around Georgia*Interacted with diverse crowds while maintaining a high energy and positive attitude*Marketed athletic games through social networks to ensure the greatest participation and attendance rates*Assisted in well-known Georgia State events such as $10,000 Georgia State Cash Drop, Night White, Panther Nation at Atlantic Station, Panther Prowl, Samaritan's Feet, the opening of Georgia State's Women's Sand Volleyball,… Show more *Conducted marketing research for sport programs and camps around Georgia*Interacted with diverse crowds while maintaining a high energy and positive attitude*Marketed athletic games through social networks to ensure the greatest participation and attendance rates*Assisted in well-known Georgia State events such as $10,000 Georgia State Cash Drop, Night White, Panther Nation at Atlantic Station, Panther Prowl, Samaritan's Feet, the opening of Georgia State's Women's Sand Volleyball, Zero-Zero-One Show less

*served 100-250 customers daily*handled large sums of cash and credit card transactions*received excellent recognition during first week of serving

Managerial Science, Marketing

Activities and Societies: Vietnamese Student Association at GSU

Diploma

Activities and Societies: Interact (2008-2010), Mock trial (2010)