Cindy B. Email & Phone Number

Chapel Hill, Nc, Us

Chapel Hill, Nc, Us

Raleigh, North Carolina, United States

Advancing UX maturity as the first designer at by creating design processes, standards and a voice for user-centered design.Maintain a living Material Design based design system library.Create and update user journeys and user stories.Create and update sketches, wireframes, lo-fi, hi-fi and prototype designs while following design standards and best practices.Interdisciplinary collaboration with SMEs, end users, product, ops, developers and QA

Raleigh-Durham-Chapel Hill Area

View my portfolio at http://www.cindykberry.com

Cary, Nc

Manage day-to-day operations directly impacting membership growth and retention. Create inviting, safe, organized and productive coworking space for members, guests and drop-ins. Serve as representative to the broader community involved in activities building community awareness and public support of the coworking space.• Reduce 50% of cofounder’s distractions through stewardship and support to guests, community members, maintaining office space, and addressing undefined tasks and needs.• Increase cofounder’s availability to focus on running the business by performing and documenting competitive research.• Conceived and designed signage, wayfinding, standard operating procedures (SOPs), and instructional documents

Raleigh-Durham, North Carolina Area

IBM Watson Health (acquired Truven Health Analytics)Maintained UX, Information and Visual designs as subject matter expert (SME) of the enterprise application platform, CXL (Customer Experience Layer), across the portfolio of products. Created and updated designs on CXL and across product portfolio. Collaborated in cross-functional groups and locations that brought new, scalable capabilities to market with unified brand experience, improving product ease-of-use and delighting users.• Enabled rapid assembly of complex interaction building blocks in fast-moving sales environment by collaborating with Sales, OM, BAs, Research, FEDs and leads in creating interactive, robust and configurable operations experience on CXL platform. Product was shown at Healthcare Information and Management Systems Society (HIMSS) 2018 conference.• Uncovered design limitations and recommended minimum viable product (MVP) needs to consider Cognos Analytics as replacement BI tool across portfolio of products by becoming self-taught SME while conducting proof of concept (POC).• Promoted mindfulness practice group as volunteer on group’s leadership team by conceiving, designing and distributing campus-wide print and digital collateral and eliminating manually managed email lists by creating event series on self-taught proprietary centralized learning portal that allowed for self-managed subscriptions.

Raleigh-Durham, North Carolina Area

Truven Health Analytics (venture from Thomson Reuters)Oversaw implementation, maintenance and compliance of on-site and co-located network appliances, servers, user systems and office peripherals. Ensured site security, connectivity and stability enabling maximum operational efficiency.• Salvaged multiple stalled and failing projects to successful, on-schedule completion by taking ownership, creating objectives, defining timelines and strategically leading cross-functional teams.• Developed training documents, standard operating procedures (SOPs) and knowledge share articles for IT staff ensuring common problem-solving steps, accurate process and solid resolutions by becoming self-taught SME on new and existing applications.• Reduced problem resolution time, mitigated troubleshooting errors and empowered IT staff on self-taught new and existing applications by leading a LEAN RIE (Rapid Improvement Event) to establish and publishing standard operating procedures (SOPs) and developing training documents and knowledge share articles.

Raleigh-Durham, North Carolina Area

Thomson Reuters (acquired Thomson Healthcare)Administered and managed servers, business systems, user accounts, file shares, servers, network connectivity, telephone / voice mail system and hands-on multi-tier support. Increased IT team reputation through creation of culture of excellence in service and performance.• Informed and educated all staff by crafting knowledge base (KB) articles, frequently asked questions (FAQs) and SOPs. • Enabled behavior change and created a culture of self-sufficiency by strategically disseminating structured, accurate, easily consumable training material.• Decreased maintenance and down-time impact to individuals, and disruption to business operations, by developing communication plans for timely, site-wide and corporate technology announcements and initiatives, alerting user base of imperative events, changes and outages.

Raleigh-Durham, North Carolina Area

Thomson Healthcare (acquired MercuryMD)Managed configuration, deployment and maintenance of on-site and co-located desktops, laptops, office peripherals and user accounts as multi-tier user and system support. Ensured appropriate access for all corporate staff enabling maximum productivity.• Increased user adoption rates, and their contributions to business success, by conducting individual and group training sessions on new technology and processes.• Reduced user downtime through complex problems solving, diagnosis and follow through to resolution.• Developed strong, influential relationships by providing caring, cooperative assistance to all levels of organization from on-boarding, to daily support, and separation.

Raleigh-Durham, North Carolina Area

MercuryMD (startup)Delivered external customer first-line support for proprietary medical software.• Built and maintained positive internal and external relationships by inspiring trust through engaging and supportive interactions.• Increased customer retention and productivity by using technical expertise to solve problems.

Continuing Education

Associate Of Applied Science (Aas)