Cindy B. Email & Phone Number

Chapel Hill, NC, US

Raleigh, North Carolina, United States

Advancing UX maturity as the first designer at by creating design processes, standards and a voice for user-centered design.Maintain a living Material Design based design system library.Create and update user journeys and user stories.Create and update sketches, wireframes, lo-fi, hi-fi and prototype designs while following design standards and best.

Raleigh-Durham-Chapel Hill Area

View my portfolio at http://www.cindykberry.com

Cary, NC

• Manage day-to-day operations directly impacting membership growth and retention. Create inviting, safe, organized and productive coworking space for members, guests and drop-ins. Serve as representative to the broader.
• Reduce 50% of cofounder’s distractions through stewardship and support to guests, community members, maintaining office space, and addressing undefined tasks and needs.
• Increase cofounder’s availability to focus on running the business by performing and documenting competitive research.
• Conceived and designed signage, wayfinding, standard operating procedures (SOPs), and instructional documents

Raleigh-Durham, North Carolina Area

• IBM Watson Health (acquired Truven Health Analytics)Maintained UX, Information and Visual designs as subject matter expert (SME) of the enterprise application platform, CXL (Customer Experience Layer), across the.
• Enabled rapid assembly of complex interaction building blocks in fast-moving sales environment by collaborating with Sales, OM, BAs, Research, FEDs and leads in creating interactive, robust and configurable operations.
• Uncovered design limitations and recommended minimum viable product (MVP) needs to consider Cognos Analytics as replacement BI tool across portfolio of products by becoming self-taught SME while conducting proof of.
• Promoted mindfulness practice group as volunteer on group’s leadership team by conceiving, designing and distributing campus-wide print and digital collateral and eliminating manually managed email lists by creating.

Raleigh-Durham, North Carolina Area

• Truven Health Analytics (venture from Thomson Reuters)Oversaw implementation, maintenance and compliance of on-site and co-located network appliances, servers, user systems and office peripherals. Ensured site.
• Salvaged multiple stalled and failing projects to successful, on-schedule completion by taking ownership, creating objectives, defining timelines and strategically leading cross-functional teams.
• Developed training documents, standard operating procedures (SOPs) and knowledge share articles for IT staff ensuring common problem-solving steps, accurate process and solid resolutions by becoming self-taught SME on.
• Reduced problem resolution time, mitigated troubleshooting errors and empowered IT staff on self-taught new and existing applications by leading a LEAN RIE (Rapid Improvement Event) to establish and publishing standard.

Raleigh-Durham, North Carolina Area

• Thomson Reuters (acquired Thomson Healthcare)Administered and managed servers, business systems, user accounts, file shares, servers, network connectivity, telephone / voice mail system and hands-on multi-tier support..
• Informed and educated all staff by crafting knowledge base (KB) articles, frequently asked questions (FAQs) and SOPs.
• Enabled behavior change and created a culture of self-sufficiency by strategically disseminating structured, accurate, easily consumable training material.
• Decreased maintenance and down-time impact to individuals, and disruption to business operations, by developing communication plans for timely, site-wide and corporate technology announcements and initiatives, alerting.

Raleigh-Durham, North Carolina Area

• Thomson Healthcare (acquired MercuryMD)Managed configuration, deployment and maintenance of on-site and co-located desktops, laptops, office peripherals and user accounts as multi-tier user and system support. Ensured.
• Increased user adoption rates, and their contributions to business success, by conducting individual and group training sessions on new technology and processes.
• Reduced user downtime through complex problems solving, diagnosis and follow through to resolution.
• Developed strong, influential relationships by providing caring, cooperative assistance to all levels of organization from on-boarding, to daily support, and separation.

Raleigh-Durham, North Carolina Area

• MercuryMD (startup)Delivered external customer first-line support for proprietary medical software.
• Built and maintained positive internal and external relationships by inspiring trust through engaging and supportive interactions.
• Increased customer retention and productivity by using technical expertise to solve problems.

Continuing Education

Associate Of Applied Science (Aas)