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Cindy Levin is an accomplished business leader with a proven record for developing and delivering high-quality professional services, building effective international teams, and optimizing a wide range of business functions and operations within the corporate and consulting-services fields. Cindy has managed IT organizations and their projects for 3 of the largest international law firms in the legal industry. A native of Chicago, Cindy holds a masters degree in business administration (MBA) from Loyola University - Chicago, a bachelors degree in social work (BSW) from the University of Illinois Champaign-Urbana, and is certified in ITIL foundation and distribution management. She is a member of the International Legal Technology Association (ILTA), has been a featured industry speaker and panelist at ILTA’s conferences, and is the founder and former board member of eSentio's CIO roundtable for the legal IT industry. She also has served on the Editorial Advisory Board for Law Technology News. Cindy says her greatest satisfaction is knowing she has been a positive influence on the project teams she has managed, her national reputation with her peers and the legal industry. Cindy also attributes her success to the professional services industry where she learned the foundational skills of project management and client service. Core Competencies include: | leadership | strategic technology planning | IT operations | cost reduction | project management | product rollout | service delivery | call centers | team building | client service | business strategy & analysis | ITIL implementations | process improvement | restructuring | e-learning | knowledge management | operations optimization | training | coaching | change management | system implementation | budgeting | asset management | international business |
Advantage Consulting
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Independent ConsultantAdvantage Consulting Jul 2013 - PresentGreater Chicago AreaProjects have included the following: • Implemented an inventory management system for a grain distributor.• Converted financial applications to the cloud for a graphic design company.• Developed a marketing & learning strategy for a company in the education industry.
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Associate Director Technology Support ServicesJones Day Feb 2005 - Jul 2013Cleveland, OhResponsible for a team of 130 professionals who delivered IT service functions including: 24/7 global service desk operations, learning services, courseware & content development and local office technical support for 38 international locations and IT communications. Accomplishments include:- Established a team to convert global printer inventory from a leasing to purchasing resulting in $2M annual savings, a significant reduction of non-standard printer models and, improved support & services.- Delivered firm-wide project rollouts such as Windows 7, Office 2007, Lotus Notes and Cornerstone Learning Management System through the use of standard project management methodologies.- Optimized IT Call Center operations resulting in $4K in annual personnel savings and improved IT services. - Introduced ITIL processes and standard operational procedures resulting in a 20% outage reduction of outages, improved customer communications and consistent services across all offices.- Created and implemented an e-learning strategy resulting in expanded curriculum offerings and reductions in training and travel costs for both clients and internal customers.- Managed the Call Center which received consistent customer service scores between 95 and 98 percent.- Established standard IT operational procedures resulting in consistent services across all offices.- Introduced WebEx collaboration services for attorneys and their clients resulting in improved client services.- Directed the establishment of an asset management system to centrally track computers and related hardware inventory. -
Chief Information OfficerKirkland & Ellis Llp 2002 - 2003Chicago, IlDirected a staff of 110 IT professionals at a global law firm of 1500 attorneys. Provided IT strategic vision and operations with an annual budget of $27M. Accomplishments include:- Launched and managed implementation of firm’s first document management system (DMS). - Delivered a three-year strategic technology plan, realigning IT organization with an outward-facing focus on practice services.- Implemented IT project management methodology across all IT operations which led to a firm-wide project management office (PMO).- Designed user-training curriculum, optimized training resources across all offices, and provided course flexibility through video conferencing, web conferencing, and just in time training.- Established a disaster-recovery program, sponsored a cross-functional team with a firm-wide plan and an offsite network operations center for mission-critical applications.- Standardized all areas of IT operations including: network, desktop applications, user support, and training which resulted in significant improvements in customer support, IT productivity, and overall TCO. -
Director - Information TechnologyWinston & Strawn 1996 - 2002Chicago, IlResponsible for IT strategy and operations of 85 staff across seven global offices; managing an annual budget of $24M. Firm ranked top law firm for technology in Chicago by “The American Lawyer”. Accomplishments include:- Established new operational standard which included standard notebooks and desktop images and scheduled monthly network maintenance for all offices. Initiatives boosted network availability from 94 to 98 percent and contained IT headcount during firm’s substantial growth.- Delivered competitive industry strategies such as knowledge management, collaboration, and portability, which resulted in improved attorney productivity.- Led several major software conversion initiatives including finance, telephone, e-mail, network fax, and Customer Relationship Management (CRM) systems.- Introduced cost-saving procedures such as asset tracking and detailed annual budgeting resulting in expenses being at, or below, IT budget each year. -
Director - Information And Process Improvement, Intermodal GroupBurlington Northern Santa Fe Corp 1994 - 1996Schaumburg, IlResponsible for identifying and developing strategic process improvement. Maximized utilization of technology, improving information quality, increasing productivity, reducing costs and enhancing support processes.
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Partner, Practice Director, Senior Manager & Staff ConsultantAltschuler Melvoin & Glasser 1979 - 1994Chicago, IlDirected professional services management team. Responsible for:- Client and practice development- Project management- Staff recruitment, training & management- Billing & collections- Business & marketing planning- Focused on software implementations & process improvement
Cindy Levin Skills
Cindy Levin Education Details
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Accounting -
Social Work
Frequently Asked Questions about Cindy Levin
What company does Cindy Levin work for?
Cindy Levin works for Advantage Consulting
What is Cindy Levin's role at the current company?
Cindy Levin's current role is Information Technology Executive.
What is Cindy Levin's email address?
Cindy Levin's email address is cl****@****ail.com
What is Cindy Levin's direct phone number?
Cindy Levin's direct phone number is +184747*****
What schools did Cindy Levin attend?
Cindy Levin attended Loyola University Of Chicago, University Of Illinois At Urbana-Champaign.
What are some of Cindy Levin's interests?
Cindy Levin has interest in Skiing, Camping And Biking, Reading, New Technologies, Travel, Health.
What skills is Cindy Levin known for?
Cindy Levin has skills like Strategy, Management, It Strategy, Change Management, Process Improvement, Project Management, Consulting, Vendor Management, Training, Team Building, Professional Services, Leadership.
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Cindy Levin
Greater Boston1yahoo.com -
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Cynthia (Cindy) Levin
Los Angeles, Ca4goldline.com, afproducts.com, earthlink.net, cmcollectivela.com7 +181820XXXXX
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