Cindy Maple Email & Phone Number

Greater Grand Rapids, Michigan Area

Facilitates the product strategy and development process for 2020 Office Suite (2020 Cap, 2020 Giza, 2020 Worksheet, & 2020 Visual Impression) & 2020 Virtual Planner software products. The 2020 Office Suite software products are used for space planning, specification, and visualization for office furniture including health care, education and traditional contract furniture. Responsible for product performance analysis, product life cycle, and roadmap management.► Voice of the Customer - Led Voice of the Customer initiative, requirements definition, and product validation for 20-20 Visual Impression. Managed the product from inception to product launch. ► Product Definition - Leads product and feature definition. Conducts customer research before and validates features during and after development. ► Stage Gate – Trained in Stage Gate process and led cross-functional Stage Gate team from 2006 – 2010. Team was responsible for completing Stage Gate documents to move the product through the process. Responsible for presenting to executives at each gate to receive approval and funding. Completed launch of 4 annual releases of 3 existing products and created one new product. ► Roadmap Management - Balances objectives from manufacturers, dealers, and corporate furniture buyers with 20-20 product strategy to ensure successful products and effective roadmaps.► Product Evangelist - Works with sales and marketing to provide product marketing information and product training materials for internal and external audiences. Presents commercial products at sales seminars and trade show events.► Awards - Received 20-20 Technologies Recognition Award in 2006. Awarded at 20th anniversary celebration for exceptional contribution to the success of 20-20 Technologies.

Greater Grand Rapids, Michigan Area

Directed all processes and personnel related to technical support, training, QA, and product planning for the commercial interiors division. ► Manager - Managed team of 7 technical support reps, 3 trainers, and 1 QA person supporting approximately 14,000 users.► Web-Based Training - Created and implemented web-based training (VCT) to complement traditional training classes. Developed business plan, coordinated development of training modules, educated sales staff, and introduced a new process and philosophy for training. VCT reduced training costs by reducing travel expenses, provided training at lower costs to customers, and increased enrollment rates and product utilization. VCT was profitable within 6 months of introduction.► Dealer Process Research - Conducted comprehensive research with office furniture dealers throughout North America to uncover and document the office furniture dealer business process. Identified previously unmet design and specification tool needs, resulting in product enhancements and increased license sales.► Salesperson Work Style Research - Defined and presented salesperson work styles to aid 20-20 sales staff in targeting the right software solution to the right salesperson based on their comfort with technology, preference for detail, required internal support, and motivation.

Jacksonville, Florida Area

Managed the Software Maintenance, Technical Support, and Training teams. Implemented new features and enhancements to SpecPlus software for US and international customers. Coordinated software release schedules with multiple manufacturers.► Customer Liaison - Served as customer liaison, effectively translating furniture manufacturers’ specific information and dealer feedback to the internal development staff. Assisted in the design of new software enhancements based on experience and user feedback. Translated manufacturer product-specific requirements to the software development staff.► Manager - Formed and led the Software Applications Group resulting in improved client relationships, new growth and challenges for both junior and senior members, decreased turnover, and increased profitability for in-house training.► Global Experience - Launched the initial release of Knoll SpecPlus in Europe. Trained representatives from 5 European countries. ► Awards - Received Employee of the Year award, 1998

Jacksonville, Florida Area

Managed the tech support and training teams, ensuring that customers received effective training and technical support.► Manager - Managed the tech support and training teams, ensuring that customers received effective training and technical support. Supervised 3 telephone technical support reps and 1 software trainer.

Jacksonville, Florida Area

Conducted software training and provided technical support for contract furniture dealers throughout North America. ► Trainer - Traveled extensively throughout North America delivering on-site software training. Produced all training materials and curricula with a focus on applying the training to real-world situations. ► Technical Support - logged phone calls, filed bug reports, and provided design and specifications services for dealers. Provided excellent, context specific, telephone technical support for dealers.

Clearwater, Fl

Performed overall design, space planning, furniture and interior product specification, project management, and installation coordination of open office furniture and conventional office design. Experience includes design and specification for commercial offices and health care applications.► Interior Designer - Major projects for Florida Progress, ConMed Linvatec (formerly Concept), and Numerica Financial. Extensive GSA work for MacDill A.F.B. and Bay Pines V.A. Hospital ► Furniture Experience - Designed using entire Knoll, Kimball and Allsteel product lines, including health care and education products

Bachelor Of Science, Interior Design

Bachelor Of Science, Interior Design