Cindy Fry Email & Phone Number

Working in multiple departments: Same Day Surgery, Out Patient Recovery, Holding, Operating Room, Scheduling, Payroll, Billing, Medical Administrative, Purchasing and PACU; Perform clerical/computer tasks to registration/registration processes obtaining proper documents and signatures. Collection of co-pays. Entering data/orders in computers. Answering phone calls/directing calls. Compile/type reports and summaries. Patient record assembly/processing. Transport patients as needed.

St.Charles, Mo

Greater St. Louis Area

Financial Services Marketing

Greater St. Louis Area

• Coordinate operations between Dispatchers, Maintenance Control, and Crew Scheduling while monitoring weather affecting all flights and interruptions, cancellations, and irregular operations• Ensure all Dispatch personnel are performing respective duties while on duty • Assist the Manager SOC in evaluating Dispatch personnel performance• Coordinate and document irregular operations such as overfly, divert, or maintenance ferry flight with Maintenance Control, Scheduling, and affected stations working with ticket counter agents and operation managers • Ensure that daily operational details of approximately 200 flights per day in the central and eastern United States are updated and available to involved personnel in a fast-paced, minute-by-minute environment

O'Fallon, Missouri

• Directed daily load plans, manifests, and routes for multi-state trucking fleet for mid-west station delivering freight 60 to 100+ loads per day• Daily involvement directing 50 – 60 truck drivers in operation • Direct daily contact with client to meet schedules and expedite loads • Secured and scheduled backhaul options for best fleet cost efficiency • Directed both dry and reefer vans, fresh, frozen, and isolation rules for state and federal shipping requirements while seeking maximum cost efficiency • Brokered new freight through bidding process for multi-state divisions• Collected in full difficult accounts payable when management deemed them “uncollectible” • Reestablished status to good standing those “uncollectible” accounts through verified proof of timely payments and achievement of up-to-date status acceptable to management

Greater St. Louis Area

• Strengthened client relations and revenues with direct weekly visits to three major accounts: St. Anthony, Forest Park, and Washington University hospitals• Learned and utilized on-site systems • Reported directly to CEO while evaluating personnel and department processes and provided process improvements in order to market new business in the health care banking and major utilities sectors of the business • Worked extensively in collections department on-site at US Bank, assisting manager with personnel issues and training in the management area

Foristell, Missouri

• Managed and administered insurance billing for multiple medical offices• Entered data for both the front-end billing process of daily super bills accounts receivable and the back-end process of insurance and customer payment• Researched and resolved issues from reports

Earth City, Missouri

• Trained and managed up to 20 specialists at a time on Government/Military/Kroger and “Key” account Accounts Receivable Team• Directed cash application and collections for multiple invoices• Provided process improvement solutions for payment and special billing of key accounts• Audited, reconciled and maintained accounts according to Sarbanes Oxley standards• Analyzed credit references for companies applying for new business working directly with Dunn & Bradstreet personnel and reports• Handled project management and implemented process improvement solutions; involved in interviewing and hiring process of new employees• Created detailed training manual and program for new hires

Lake St.Louis, Missouri

• Team Leader for international accounts managing over 250 ongoing accounts for service out-sources provided to major corporations and small businesses• Prepared accurate cash application for incoming payments for more difficult accounts; conducted account reconciliation for major accounts• Reviewed Dunn & Bradstreet reports to extend credit for terms agreement• Supervised four collectors

Chesterfield, Missouri

• Consumer debt collections for automobile manufacturer national finances corporation• Handled past due 10 days to over 90 days and repossession of property if needed• Utilized CS-2000 Autodial system, making cold calls daily and scheduled customer call back • Successfully retained customer loyalty while helping customers find solutions to making on-time terms agreement payments• Conducted skip tracing and pulling of three major consumer credit reports

Lawton, Oklahoma

• Managed office for two eye surgeons• Managed accounts receivable, payable, and insurance billing• Prepared patients for on-site surgery

Lawton, Oklahoma

• Built strong team of top-of-the-line receptionists and support staff• Managed office for an eight-counselor practice• Trained and supervised new support staff• Handled billing of multiple insurance carriers including military • Headed up front-line crisis referral and prevention• Supervised daily workflow priorities and allocated clinical tasks