Cindy B. Email & Phone Number

Garden Grove, California, United States

United States

● Enroll new clients for the PEARLS (Program to Encourage Active, Rewarding Lives), focusing on Vietnamese community members● Represent the organization at outreach and special events, including some outside of regular business hours● Provide in-home mental health assessments and support services to clients● Help clients in setting personal goals and connect them to needed services through warm handoffs and referrals● Maintain accurate client records and manage caseload using WellWare database● Work closely with community organizations and county services to ensure continuity of care for clients

United States

● Collaborated with Director, Manager, and Supervisor to ensure the smooth operation of the Adult Workforce Program ● Efficiently scheduled participants for services, workshops, and appointments, guaranteeing optimal use of program resources● Assisted in preparing, managing, and reviewing documentation for participant case files● Conducted culturally sensitive workshops designed to enhance workplace skills● Coordinated employment-related events, including career fairs and employer advisory committees, facilitating valuable networking and job opportunities for participants● Provided ongoing follow-up support to participants, significantly improving job retention and overall program success

San Jose, California, United States

● Assisted Program Manager and Crew Supervisor in the Weatherization Program● Provided routine office support such as making copies, faxing, answering phones, preparing correspondencefor mailing, and other administrative services● Received and routed telephone calls, responded to customer inquiries, and provided program information● Made appointments with customers and maintained appointment schedules● Fulfilled general duties such as reviewing, preparing, and processing work orders with job documentation● Filed data entry by alphabetic, numeric, or symbolic data from source documents● Tracked and submitted employee time cards for payroll processing● Maintained utmost discretion when dealing with sensitive topics

Fountain Valley, California, United States

● Supported CEO and Director● Served as the point person for maintenance, mailing, supplies, equipment, and other purchasing● Developed schedules and organized office functions for staff members● Oversaw 10 tutors, 2 office assistants, 50 students to provide efficient operations daily in the office● Processed various forms of payments for services● Provided general support to visitors● Planned in-house or off-site activities such as holidays parties, birthday celebrations, and conferences

Fountain Valley, California, United States

● Developed courteous relationships with members by answering questions, resolving concerns, and directed members and guests to the appropriate resources● Executed health and safety protocols to ensure members and guests are treated with priority● Delivered an outstanding and well-rounded service experience to all guests and members by ensuring a welcoming, informative, and inclusive experience when they visit● Trained new staff members to ensure efficiency

Garden Grove, California, United States

● Served as a tutor and mentor in an after-school program● Helped elementary students with homework assistance, academic enrichment, and fitness activities through structured curriculum and materials● Performed as a positive role model for youth the program through reliability, punctuality, appropriate dress, speech, and attitude● Maintained a cooperative and healthy work environment● Organized special events, family nights, and other celebrations

Anaheim, California, United States

● Directly sold products to consumers and followed up with care in person and through telecommunications● Generated over $100,000 of product sales within 6 months period● Trained 10 representatives to ensure attention to detail and adherence to company’s goals and policy● Managed multiple sales teams to build customer relationships for residual sales● Traveled extensively for products demonstration and gathering feedback● Promoted company events through social media platforms (Instagram, Facebook, Email Marketing)