• Conducted weekly training for operations managers, supervisors, and new employees on EPIC, VACSTRAC, and Power BI• Coordinated with vaccination and testing teams to gather and analyze quantitative data for various stakeholders.• Actively developed and implemented performance, quality, training, strategy, and efficiency measures to ensure compliance of the Office of Epidemiology, Surveillance, and Emerging Diseases and active grants. • Established and maintained partnerships with community stakeholders while educating the community on the various HCPH resources • Written SOPs and SOGs and oversaw operations when needed• Created weekly schedules for vaccination events and COVID-19 testing sites while focusing on equitable access and high-priority communities

• Contacted COVID-19-positive individuals and local workplaces as a Workplace Investigation Team Liaison to provide public health education and up-to-date guidance while gathering critical epidemiological data• Trained new case investigators during times of peak transmission • Presented COVID-19 research findings, CDC guidance, and internal process improvement updates to new case investigators• Organized special projects and tasks with Variant epidemiologists in response to the COVID-19 pandemic.

• Certified vision screener• Assisted and supported individuals and families in determining appropriate care plans • Provided vision screenings to over ten thousand pediatric, adult, and geriatric patients in the San Antonio Metropolitan area• Experienced in providing customer satisfaction and delivering quality patient care• Engaged in office administration, program planning, grant writing, and marketing for a business setting