Cindy Mendez Hernandez Email & Phone Number

Houston, Texas, United States

Washington, District Of Columbia, United States

Design and develop educational and performance improvement products for physicians. Coordinate and support the educational department’s processes specific to educational needs, analysis, technology assessment and product development.

Washington DC-Baltimore Area

Manages various functions for the E-QUAL Quality Improvement Initiatives through daily project management and analytics activities to support the achievement of grant project objectives and deliverables.

United States

Rockville

• Compile information needs, research plans, and develop survey instruments for qualitative and quantitative studies.
• Perform analyses for survey research and prepare data sets for analyses.
• Create statistical reporting and qualitative data summaries to analyze and synthesize data into key facts and detailed findings.
• Author reports, prepare presentations, charts, tables and graphs for publication and distribution.

Rockville, Maryland

Rockville, Maryland

• Provide financial consultations to ensure patients understand insurance policies, financial obligations and support programs.
• Provide ongoing support to patients by contacting and counseling them at every new patient appointment and follow up visit.
• Ensure top level customer service as well as the best possible financial outcome for both patients and the company.
• Confidently handle a high volume of incoming phone calls, voicemails and emails from staff, doctors and patients.
• Accountable for all aspects of patient service with regards to financial consultations, benefit verification, referral intake, authorization processing and collection of deposits.
• Maintain patient accounts by obtaining, recording and updating personal, financial and insurance information in ArtWorks EMR.

Rockville, Maryland

• Compile HIPPA protected medical records requests using various software including but not limited to Laserfiche, Prism, ArtWorks.
• Create digital copies of patient charts by scanning and processing incoming medical documents.
• Complete quality assurance (QA) on incoming patient charts for all Shady Grove Fertility offices and patient records orders.
• Communicate with patients, medical teams and administrative staff to ensure patients receive excellent service.
• Ensure that all patient information was protected through implementation of HIPPA regulations.

• Managing HIV negative client’s case load by assessing clients’ medical and bio-psychosocial needs including, but not limited to, medical care, mental health care, housing, psychosocial support, legal services, job.
• Provide HIV risk reduction counseling to help initiate and maintain client behavior change and facilitating the CDC Diffusion of Effective Behavioral Interventions (DEBI’s) with groups such as CHAT.
• Submitting monthly and quarterly grant reports, and conducting client data entry and reporting
• Assist in building client’s database for prevention case management program.
• Maintaining an active social media presence as a prevention case manager and conducting recruitment through multiple social media outlets ( Twitter, dating websites, Instagram, etc.)

Washington D.C. Metro Area

• Supervise Care Partner activities and outreach efforts while providing direct training and capacity building opportunities.
• Develop and maintain internal database for participant data.
• Provide feedback to George Washington University Public School of Health investigators on better practices an functionality for the program.
• Assist Care Partners with recruitment and outreach efforts.
• Conduct quality improvements on all activities and documents before submissions.
• Monitor grant expenses including transportation, gift cards and supplies.

Washington D.C. Metro Area

• Conduct outreach in the communities of NW, SE, NE Washington, D.C. recruiting participants for PAH assessments.
• Administer HIV OraQuick tests to participants of unknown HIV status.
• Offer referrals to clients and navigate them to services when needed.
• Provide treatment adherence support to HIV positive clients and assisted with their health care needs.
• Communicate with clients consistently in order to keep them in care.
• Develop and maintained internal database for participant data.

Psychology, Social Psychology

Activities and Societies: Psi Chi Honors Society member and former presidentFocused on research in social psychology

Master Of Science - Ms, Learning Design And Technology

Master'S Degree, Clinical Mental Health Counseling