Cindy Poon Email & Phone Number

Copenhagen, Dk

丹麦 首都大区 哥本哈根市中心

Shanghai, China

Part of the B2C sales team at Shanghai L’avenue store, to develop the brand awareness and push the sales to a local and international clientele. Among the main tasks, I was in charge of:• Proactively work to drive sales.• Provide customer service over local social media channels (WeChat), by conducting both proactive and reactive dialogue with Chinese customers. • Build relationships with our customers to ensure a personal customer experience and increased customer retention.• Support all kinds of high-jewelry events and pop-up store sales support.• Develop an intimate knowledge of our customers’ needs and our products. Amid the main achievement: • Increased customers’ interest in new product lines by successfully generating ideas for sales contests.• Hit and exceeded sales KPIs by 30% for the months of October, November, and December in 2020.Business or sector: Luxury Goods & Jewelry

Shanghai

Shanghai, China

Part of the sales and retail team, to develop and implement the B2C strategy. Among the main tasks, I was in charge of:• Expand overseas stores (Shanghai, Beijing and London point stores) to assist the department in daily management, store business standards, and new employee training.• Store coordinator duties, including communication with UK headquarters, store management and operation, collection of marketing information and strategies, product improvement and development,• Report back to the top and enforce policies.• Training planning and execution for new recruits, OJT mode improves the speed and stability of newcomers’ output value.• Social media platform operation, responsible for content update and customer interaction, and increasing store customer acquisition rate.Amid the main achievement:• Collaborated with other sales teams, hence, achieved better sales returns.• Increased sales by 35%, through the well-placed implementation of sales initiatives.Business or sector: Luxury Goods & Jewelry

Shanghai, China

B2B Sales Consultant at AA.Rachminov Diamonds one of the world’s most prestigious diamond providers.Among the main tasks, I was in charge of:• Daily contact with our international clients.• Use my gemological skills in order to evaluate high end polished diamonds for my clients.• Marketing research in order to develop the European and middle eastern market.• In charge of price negotiation.• Monthly trips to visit my clients in order to improve our personal contact.Amid the main achievement:• Identified product improvements, and coordinated with research and analysis teams, thereby improving products by 25%.Business or sector: Luxury Goods & Jewelry