Cindy Poon Email & Phone Number

Copenhagen, DK

丹麦 首都大区 哥本哈根市中心

Shanghai, China

• Part of the B2C sales team at Shanghai L’avenue store, to develop the brand awareness and push the sales to a local and international clientele. Among the main tasks, I was in charge of:
• Proactively work to drive sales.
• Provide customer service over local social media channels (WeChat), by conducting both proactive and reactive dialogue with Chinese customers.
• Build relationships with our customers to ensure a personal customer experience and increased customer retention.
• Support all kinds of high-jewelry events and pop-up store sales support.
• Develop an intimate knowledge of our customers’ needs and our products. Amid the main achievement:

Shanghai

Shanghai, China

• Part of the sales and retail team, to develop and implement the B2C strategy. Among the main tasks, I was in charge of:
• Expand overseas stores (Shanghai, Beijing and London point stores) to assist the department in daily management, store business standards, and new employee training.
• Store coordinator duties, including communication with UK headquarters, store management and operation, collection of marketing information and strategies, product improvement and development,
• Report back to the top and enforce policies.
• Training planning and execution for new recruits, OJT mode improves the speed and stability of newcomers’ output value.
• Social media platform operation, responsible for content update and customer interaction, and increasing store customer acquisition rate.Amid the main achievement:

Shanghai, China

• B2B Sales Consultant at AA.Rachminov Diamonds one of the world’s most prestigious diamond providers.Among the main tasks, I was in charge of:
• Daily contact with our international clients.
• Use my gemological skills in order to evaluate high end polished diamonds for my clients.
• Marketing research in order to develop the European and middle eastern market.
• In charge of price negotiation.
• Monthly trips to visit my clients in order to improve our personal contact.Amid the main achievement: