Cindy Q. Email & Phone Number

United States

Responsibilities and results:▪ Create logistics plans (Loads increased 10% to 65%)▪ Coordinate and manage the most efficient loads to remain cost-effective as a company(profitability increase from 20% to 75%)▪ Comply with all Canada customs for inbound and outbound loads (accomplished 100%)▪ Effectively manage inbound and outbound calls from customers and drivers (90% of calls effectively answered on time)▪ Analyses complaints and identify recurring problems patterns… Show more Responsibilities and results:▪ Create logistics plans (Loads increased 10% to 65%)▪ Coordinate and manage the most efficient loads to remain cost-effective as a company(profitability increase from 20% to 75%)▪ Comply with all Canada customs for inbound and outbound loads (accomplished 100%)▪ Effectively manage inbound and outbound calls from customers and drivers (90% of calls effectively answered on time)▪ Analyses complaints and identify recurring problems patterns (89% Reductions of complains)▪ Monitor and track any issues drivers might run into (95% situations handle) 99% compliance of on time delivery Show less

Guayaquil, Guayas, Ecuador

Increase and maintain the portfolio of frequent clients (5% to 10% increase).Rigorous control of client BASC documentation (100% revised and updated).Management of quote negotiations (2% to 8% significant decrease in rejected quotes).New business prospecting (15% of the client portfolio).Facilitation of logistics services cross-selling (5%-10% Fresh cargo clients).Compliance 100% operational KPIS.

Guayas, Ecuador

Immediate implementation of new platforms for the client (In two months).Increase in the NPS (Net Promoter Score) indicator (from 35% to 50% in the index of excellence in customer service).Cross-selling of services with new clients for 25% of the client portfolio.Reduction of times response at the shipping documentation level, from 3 to 1 business dayPreparation of monthly and quarterly budgets based on procedural forecasts, for an average value of USD 5,000 to USD… Show more Immediate implementation of new platforms for the client (In two months).Increase in the NPS (Net Promoter Score) indicator (from 35% to 50% in the index of excellence in customer service).Cross-selling of services with new clients for 25% of the client portfolio.Reduction of times response at the shipping documentation level, from 3 to 1 business dayPreparation of monthly and quarterly budgets based on procedural forecasts, for an average value of USD 5,000 to USD 7,000.Compliance control of indicators: billing, Service Level Agreement, Net Promoter Score and On Time Delivery, over 100% of the various suppliers. Show less

Ecuador

Design and implementation of a system for coordination and control of delivery times of land freight carriers (More than 80% of deliveries completed on time, after unforeseen events from carriers).Weekly Planning transport operation (100% compliance according to the plans).Selection of transport providers at the regional level in the Ecuadorian territory, in accordance with the commercial standards of quality and service required (satisfaction level obtained of 90% on the selected… Show more Design and implementation of a system for coordination and control of delivery times of land freight carriers (More than 80% of deliveries completed on time, after unforeseen events from carriers).Weekly Planning transport operation (100% compliance according to the plans).Selection of transport providers at the regional level in the Ecuadorian territory, in accordance with the commercial standards of quality and service required (satisfaction level obtained of 90% on the selected providers).Implementation of new processes to improve transport logistics (Creation of Operational Schedules shared in the cloud with the client to obtain real-time visualization of transport tracking, Dynamic File shared with suppliers to visualize and determine faster the rebate to be obtained from the operations carried out). Show less

Ecuador

Construction of solid relationships and customer loyalty through the development of indicators and personalized reporting of customer operations (high satisfaction indicators for 80% of the customer portfolio).Anticipation and correction of sensitive errors in the shipping documentation (100% of documentation reviewed with 0 error).Participation in the design and implementation of resources to improve the effectiveness of operations (Macro created for Profit and Loss registration… Show more Construction of solid relationships and customer loyalty through the development of indicators and personalized reporting of customer operations (high satisfaction indicators for 80% of the customer portfolio).Anticipation and correction of sensitive errors in the shipping documentation (100% of documentation reviewed with 0 error).Participation in the design and implementation of resources to improve the effectiveness of operations (Macro created for Profit and Loss registration, dynamic file for container shipments control, Interactive Agenda for time control, Registration Instrument in Project for container unloading data control).Recruitment of new businesses, through visits with all the areas involved (8 to 10 new businesses per month). Show less

Ecuador

Container inventory control and compliance (98% of exports fully complied).Coordination of loading/unloading of empty containers (95% of the operation completed on time).Maintenance of the long stay indicator for containers in the deposit within the allowed rotation margin (75% rotation within container standards after fortuitous events).Inventory control of seals in various yards and container terminals (reduction of margin of error to 2%).Monitoring and distribution of… Show more Container inventory control and compliance (98% of exports fully complied).Coordination of loading/unloading of empty containers (95% of the operation completed on time).Maintenance of the long stay indicator for containers in the deposit within the allowed rotation margin (75% rotation within container standards after fortuitous events).Inventory control of seals in various yards and container terminals (reduction of margin of error to 2%).Monitoring and distribution of transport with delivery time (increase to 90% of deliveries on time).Orientation and supervision of daily tasks of the work team in charge (3 people in charge). Show less

Master'S Degree, Logistics Management

Engineer, International Business Management, International Logistics And Transport Degree