Cindy Schmidt Email & Phone Number

Mcpherson, Ks

Kansas City, Missouri

Golden, Co

* Served as a leader on the Human Resources team and assumed leadership responsibilities for implementing and maintaining organizational succession plan* Led a team of training professionals who created learning strategy to support personal and professional development for all staff* Supported the development of customized online learning courses; implemented standardized course design practices* Provided change management leadership and support when new programs or systems were introduced to the organization; developed all training for HRIS (Workday) implementation* Supported the HR Employee Relations team in developing solutions for specific behavioral changes based on unique employee issues. Designed performance improvement plans, as needed.* Led the organizational effort to have all employees participate in focus groups that helped us analyze workplace issues (stress, team problems, manager concerns, etc.)* Managed a variety of topics that were offered regularly to the staff: 360 (Leadership Challenge for executive staff), Emotional Intelligence, FranklinCovey courses, Vital Smarts offerings (Crucial Conversations and Change Anything), Executive Forum Leadership on Demand series. etc. Led the Speed of Trust program offered to all employees.

Aurora, Co

Assumed the leadership role for organizational projects focused on supporting corporate initiatives, employee engagement and retention, performance management, safety compliance, staff development, and quality customer service. Managed a staff of 18 training professionals with the responsibility for the development of 1400 employees at 30 locations. Key Achievements:• Created Wagner Training Institute by centralizing all training efforts in an effort to maximize resources and limit outside vendor costs. Implemented a learning management to promote self-enrollment, track training history, and to start collecting data linking corporate goals with training ROI.• Led the team that designed and implemented a joint performance management and IDP (Individual Development Plan) system for all employees. This was done at no cost to the company as we worked with our IT department to use existing systems and talent knowledge.• Developed specific programs that have been credited with significantly increasing the results of our Employee Opinion Survey (increase in all 11 indices with a 13% increase in organizational effectiveness).• Increased revenue for customer training more than 250% in less than three years• Awarded Caterpillar’s highest honor designation of “Regional Dealer Learning Center” for Gas Engine training (one of three in North America).

Served as President for the Dealer Training Advisory Group for two years - a select group of training professionals from Caterpillar dealers across North America; developed strategy to support Caterpillar initiatives handed down to the dealerships and identified best practices to develop the sales and service workforce of our dealerships.

AED is an international trade association representing companies involved in the distribution, rental and support of equipment used in construction, mining, forestry, power generation, agriculture and industrial applications. As a Foundation member, I supported the non-profit side of this organization by evaluating the educational products they provided to this industry. AED enhances the ongoing success and profitability of their member companies and related constituencies by creating and providing high quality products, services and information, including:* Public policy advocacy * Industry education, training and career development through the AED Foundation * Research, analysis, and information on markets, economic and business trends, and performance benchmarks * Events and opportunities that enhance networking, facilitate business-to-business interaction and cooperation, and cultivate sources of capital and finance Information and tools to facilitate electronic commerce and to improve the use of technology to enhance internal operations * Knowledge and assistance in understanding and enhancing the evolving role of distributors in our markets, and where appropriate advocating favored approaches

Worked directly with clients and company leaders to create customized programs that provided high-level customer service at an in-bound call center. Implemented processes to ensure safe and efficient credit card transactions while educating employees on the value of understanding the entire transactional cycle. Key Achievements:Utilized DDI's (Developmental Dimensions International) Targeted Selection interview methodology to train managers and incorporate this technique in the hiring processEvaluated employee performance by assisting quality control with incoming call center phone calls and developed training to improve those processesPromoted new language development and computer skills enhancement through the use of online resources, such as Berlitz and NETg

Managed several contract pharmaceutical customer accounts and ensured their drugs were manufactured in accordance with FDA guidelines. Assisted with internal and FDA audits to best represent my clients and our organization. In the absence of a training department, assisted HR with training responsibilities (including SOP design and maintenance, cGMP compliance, and other initiatives).Key Achievements:Contract account management: Assumed total responsibility for client products by: creating and ensuring FDA document compliance, scheduling batch runs, training production areas (formulation, filling, labeling, packaging and shipping) and monitoring cGMP adherence.Workforce development: Supported a training task force of 12 supervisory staff members that implemented high-performance work teams (800 employees trained in one year). Results: numerous value improvement projects with significant cost savings within the first six months; provided FDA training and project management classes as requested.

Master Of Science, Technical Teacher Education

Completed Master's Program while working full time and achieved a 4.0 GPA

Bachelor Of Science Degree, Business Management