Cindy Da Silva Email & Phone Number

Essex, England, United Kingdom

A2 Solutions is where groundbreaking technology meets tailored solutions for a multitude of industries. As the Senior Project Manager, I lead and collaborate with cross-functional, remote working teams to craft bespoke and SaaS software solutions that support our clients’ objectives and overall success.Key Achievements:✅ Successfully managed and delivered 5 high-impact bespoke software projects, from initial concept to deployment, ensuring all client specifications were met on time and within budget.✅ Collaborated closely with the client to create a bespoke solution attached to an existing basic CRM system. This custom enhancement saved the business 6.72 hours per week, effectively reclaiming an entire workweek each month by eliminating repetitive, manual, and error-prone tasks.✅ Revived and enhanced a legacy system, preserving the client’s initial investment while improving operational efficiency. This led to an accelerated ROI two years ahead of schedule, through increased productivity which significantly reduced operational costs.✅ Led the internal design and development of re-usable software modules, incorporating features like dynamic reporting and scheduling, which improved project efficiency and lowered costs for bespoke clients by enabling faster and more affordable custom solutions.✅ Introduced new documentation templates and protocols, streamlining processes and improving consistency. This enhanced project clarity, reduced documentation errors and accelerated client approvals by 30%.

Essex, England, United Kingdom

TD is a dynamic software development company dedicated to crafting cutting-edge solutions for clients across various industries. During my tenure as a Project Manager, I spearheaded transformative IT projects that spanned diverse sectors.Key Achievements:✅Successfully reconciled and refined the project scope through product backlog adjustments, ensuring on-time and on-budget delivery for a large organization with cross-functional teams and conflicting stakeholder priorities.✅Rescued a project that was six months overdue by transitioning from a waterfall to an agile approach. Delivered it two months ahead of the revised timeline and 25% under the client’s contingency budget✅Collaborated closely with a client to redesign and redeploy their customer-facing system and app, improving the user interface and experience. This led to a 17% increase in online sales, a reduction in support calls, and an increased number of positive reviews on their TrustPilot account.✅Implemented Agile rituals and Scrum ceremonies, increasing remote team productivity by 20% and reducing project delays by 15%, resulting in improved collaboration and on-time project delivery.

Fast Forward Finance, a leading asset finance administration company, entrusted me with a high-impact managerial role following a long and diverse career journey within the organization. My tenure as Credit and Collections Manager at Fast Forward Finance was characterized by my commitment to strategic leadership and process optimization. I not only improved operational efficiency but also instilled a culture of continuous improvement, setting the stage for the company's enduring success.Key Achievements:✅ Led a dynamic team in managing day-to-day debtor reversals and collections, fostering a culture of accountability and excellence.✅ Formulated and executed comprehensive business strategies for the effective oversight of Legal Accounts. This encompassed the entire journey, from agreement cancellations through intricate legal proceedings, asset repossession, security perfection, and shortfall recovery.✅ Pioneered the development of cutting-edge Standard Operating Procedures, enhancing efficiency, and ensuring compliance. Trained and guided team members in adopting these procedures.✅ Played a strategic role in navigating the unique challenges posed by delinquent accounts in a post-pandemic landscape, devising and implementing innovative solutions.✅ Masterminded project management initiatives related to the enhancement and rollout of programming within the Collections module of our Loan Management System.✅ Personally undertook the creation and maintenance of vital documentation, providing clarity and structure to critical processes and procedures.

Sunnyside, Pretoria

Key Responsibilities:✅ Led and managed a multifaceted team, comprising Business Analysts and Business Development Consultants. Oversaw all team outputs, ensuring alignment with executive-level objectives.✅ Conducted rigorous review and quality control of analytical work produced by the business development consultants and analysts.✅ Spearheaded extensive market, client, industry, and economic research to inform strategic decisions and application motivations.✅ Implemented comprehensive training and management strategies to enhance team performance and output quality.✅ Assumed a pivotal role in application qualification, submission to credit committees, and evaluation of transaction equity, effectively managing associated credit risks.✅ Contributed recommendations on pricing, deposits, terms, deal structures, and securities to relevant decision-makers.✅ Cultivated strategic relationships with stakeholders, devising innovative finance and business solutions to drive mutual success.✅ Successfully sourced funding lines for OEM finance houses, conducted risk and cost/pricing modeling, and reported to both local and international credit committees.✅ Played a key part in establishing credit policies and contributed to various strategic initiatives.Strategic Contributions and Project Management:In addition to my managerial role, I actively participated in Fast Forward's strategic planning and budgeting efforts. I was instrumental in various marketing initiatives, including content creation and website management. Furthermore, I oversaw the development of our help desk, managed our CRM system's data and programs, and efficiently handled project management duties on behalf of the Director.My time at Fast Forward was marked by a relentless commitment to leadership, innovation, and operational excellence. I contributed significantly to the company's growth and played a pivotal role in shaping its strategic direction.

Sunnyside, Pretoria

Conducted informed and professional business and financial analysis of various businesses, by collecting relevant information, questioning irregularities and identifying patterns within the business operations and verifying the qualitative information provided through thorough analysis of the quantitative information on hand. I was also responsible for compiling reports and credit applications with the above, for liaising with end-user clients in various business markets and industries, banking staff and senior level personnel of various credit committees.

Duties included website and social media management, building and maintaining customer relations, sourcing suppliers, quotations, event management, developing marketing materials and strategies, etc.

Duties included personal assistance to the managing director, basic bookkeeping, stock control, appointment setting, travel arrangements, office administration management, etc.

Bachelor Of Commerce - Bcom, Marketing And Communications, Cum Laude

Activities and Societies: Golden Key Society

Get Smarter - Digital Marketing Online Course, Digital Communication And Media/Multimedia

Pgce, Post Grad Certificate In Education - Intermediate To Fet, Cum Laude

Certificate, Events Management And Pr