Cindy Pham Email & Phone Number

As a Program Operations Lead at Zillow, I oversee and optimize the operational aspects of key programs and initiatives to drive efficiency and success for our Talent Management org. Leveraging my expertise in project management and stakeholder collaboration, I audit and revamp project templates, manage project timelines, and facilitate training programs to ensure alignment with organizational objectives. My role involves close partnership with Program Managers and cross-functional teams to drive strategic initiatives forward, ensuring seamless execution and impactful outcomes. With a focus on continuous improvement, I analyze data and provide actionable insights to inform decision-making and drive performance improvement.

Designed and executed learning strategies and training programs across customer experience teams. Delivered training (onboarding, upskilling) training to remote audiences. Designed and delivered e-learning courses, vILT, job aids, and new hire onboarding programs.Coached associate trainers on the team.

Seattle, Washington, United States

Owned operations and adoption of Highspot enablement tool for sales. Monitor weekly usage and recommendations to Sales leadership.Facilitated training for users on best practices to increase adoption.

Seattle, Washington, United States

Solved inefficiencies in sales by providing the right tooling, content, and reporting. Conducted user interviews of sales to understand pain points and recommend solutions to leadership. Provided coaching and tool training for sales reps

Coached 150+ partner agents on our Zillow Premier Agent platform with data driven strategies on how to effectively convert online leads

Seattle, Washington, United States

Partnered with sales consultants by scheduling appointments with paying clients to ultimately increase revenue, and decrease retention through in-person meetings + coaching sessions.

As a dedicated certified Life Coach for AAPI women, I work with pro bono clients to empower them to unlock their full potential and achieve personal and professional fulfillment. Through personalized coaching sessions, I cultivate self-awareness, resilience, and a positive mindset. My approach is grounded in empathy, authenticity, and cultural sensitivity, helping clients navigate challenges and create meaningful change in their lives. If you're seeking support on your journey towards greater fulfillment and success, let's connect and unlock your limitless potential together!

Greater Seattle Area

Seattle,Wa

Greater Seattle Area

Seattle, Washington

Bachelor’S Degree, Communication, General

Bachelor’S Degree, Business Administration And Management - Minor

Activities and Societies: BEGIN Executive Marketing Director (2016 -2018)