Cindy Wentz Email & Phone Number

Irmo, Sc

Design, create and facilitate cross-departmental training resources and programs for the homebuilding sector: • Design formal and informal cross-departmental training programs for team members and managers.• Create training resources and educational materials for training purposes that incorporate all key elements of adult learning styles and theory.• Facilitate large and small group training programs virtually and in-person.

Columbia, South Carolina Metropolitan Area

• Organized and facilitated 8-month leadership development program for introductory and mid-level leaders. • Created & supported a high performing organization through training and development programs and opportunities. • Coordinated and conducted multiple supervisory learning and Q&A sessions ("Supervisor Forums") based on collected data.• Outlined supervisor-specific training content for website.

Columbia, South Carolina Metropolitan Area

Provide training, curriculum development, learning program evaluation and project management to support the bank’s financial and technology initiatives including the following: • Offer instructor-led training (both in-person and virtual) on the effective use of systems for District customer audiences.• Design, develop, and update user documentation, training aids, learning activities and presentations for training.• Explore training needs across the District and design training… Show more Provide training, curriculum development, learning program evaluation and project management to support the bank’s financial and technology initiatives including the following: • Offer instructor-led training (both in-person and virtual) on the effective use of systems for District customer audiences.• Design, develop, and update user documentation, training aids, learning activities and presentations for training.• Explore training needs across the District and design training solutions to address those needs. • Acquire and maintain system knowledge needed to design training and serve as subject matter expert (SME).• Evaluate the effectiveness of current training programs and implement strategies for continuous improvement based on delivery, evaluations and feedback. Show less

Columbia, South Carolina Area

• Helped configure LMS for entire global workforce, and subsequently served as one of only 3 administrators worldwide. Responded to helpdesk tickets and provided metrics as needed. • Created varied training content for company’s new overarching HRIS platform, which offered seamless integration of core HR, learning, payroll, performance, and timekeeping functions. • Facilitated a WebEx Training-based leadership development program for a global audience.• Developed eLearning courses… Show more • Helped configure LMS for entire global workforce, and subsequently served as one of only 3 administrators worldwide. Responded to helpdesk tickets and provided metrics as needed. • Created varied training content for company’s new overarching HRIS platform, which offered seamless integration of core HR, learning, payroll, performance, and timekeeping functions. • Facilitated a WebEx Training-based leadership development program for a global audience.• Developed eLearning courses on topics such as leadership, policies, benefits, and various HRIS functions. Show less

Columbia, South Carolina Area

Corporate Training Manager: • Clarified and aligned organization by establishing company’s first formal training program, with step-by-step instructions on how to perform each job. Trained internal SMEs to adopt a trainer role within their respective department. • Configured and administered two LMS platforms (BlackBoard and eLogic) to include companywide training. • Reinforced leadership effectiveness by creating a two-tiered development program that graduated 80 leaders from the… Show more Corporate Training Manager: • Clarified and aligned organization by establishing company’s first formal training program, with step-by-step instructions on how to perform each job. Trained internal SMEs to adopt a trainer role within their respective department. • Configured and administered two LMS platforms (BlackBoard and eLogic) to include companywide training. • Reinforced leadership effectiveness by creating a two-tiered development program that graduated 80 leaders from the first tier and 60+ leaders from the second tier. • Launched a comprehensive New Employee Orientation program with all required HR, security, and compliance training. Achieved zero incompletes, inaccuracies or missing records citations on all associated monthly audits. • Established blended learning on-the-job training (including industry-required compliance content and testing) for all Operations and Customer Service Departments. Initiative raised productivity 10% and decreased Quality Assurance (QA) errors 10% in the first year.• Directly managed training department to success of 50% staffing increase. • Guided a 20+ member training team through role defining, interviewing and hiring recommendations, training, learning plans and content development. • Evaluated training outcomes to define program quality, identify improvement areas and report metrics to auditors, managers, and executives. • Coordinated virtual and instructor-led learning sessions for staff at all levels across three locations. • Designed and updated various eLearning courses using Adobe Captivate. Show less

Blythewood, South Carolina

• Provided new professionals with business knowledge to uphold client contracts in the US and abroad.• Facilitated sessions for the Global Graduate Program with a 25-member cohort over a multi-week timeframe. • Delivered virtual and in-person new employee orientations to local, national, and international audiences of up to several hundred. • Maintained training metrics using a Skillsoft-supported LMS.

Columbia, South Carolina Area

• Established a performance management program that allowed organization to more accurately gauge staff members’ contributions. Project included creating assessment factors and KPIs for each role, and developed all related training. • Helped improve leadership effectiveness by managing multiple cohorts of a year-long development program where participants met for a full day each month for professional presentations, the Myers-Briggs assessment, team-building exercises, and small group… Show more • Established a performance management program that allowed organization to more accurately gauge staff members’ contributions. Project included creating assessment factors and KPIs for each role, and developed all related training. • Helped improve leadership effectiveness by managing multiple cohorts of a year-long development program where participants met for a full day each month for professional presentations, the Myers-Briggs assessment, team-building exercises, and small group projects. • Designed and facilitated regular classes on Microsoft Office Suite, MUNIS financial software (internal employee tool), and other tech-based tools such as eReaders and tablets for staff and patrons. Show less

Masters, Organizational Change And Leadership

Bachelor'S Degree, Psychology And Social Work

Activities and Societies: Dean's List Psi Chi Honor Society Student Orientation Leader Epsilon Sigma Alpha Community Service Sorority