Cindy Wilson Email & Phone Number

Wildomar, Ca, Us

Irvine, Ca

• Responsible for processing all Sales Orders received – including quote creation and opportunity management• Effectively communicate with customers and sales representatives regarding pricing discrepancies• Coordinate with Customer Support to ensure customers are onboarded timely and accurately• Follow up with all appropriate people regarding order status• Address order delays with Customer and Sales representatives• Escalate discount approvals to sales leadership• Collaborate with Accounting regarding payment terms, invoicing and credit memos• Document and maintain SOP’s• Data review for accuracy

Irvine, Ca

Providing services for Biosense WebsterPart of the Johnson & Johnson Family of Companies• Answered incoming customer calls and assist according to customers need• Provided information to customers regarding orders, contract pricing, product availability and credit status • Reviewed and entered Service Agreements, updated Product Codes and Software updates• Reconciled orders for invoice processing• Maintained SOP’s• Ensured all Service Orders and Service Requests are properly processed in a timely manner

Irvine, Ca

• Provided excellent customer service to both internal and external customers• Processed customer’s yearly renewal orders on a daily basis for customers paying via check, credit card and ACH through an SAP integrated software system• Processed quotes, orders, credit and debit memos• Created and maintained order tracking log to keep Sales Reps up to date on transaction status• Performed Account maintenance (cancellations, deactivations, user downgrades and payment information updates)• Supported sales management, internal sales representatives and Channel Partners• Ran WIP report to verify accuracy and ensure orders were processed correctly• Maintained SOP’s• Trained and served as a mentor for new team members

Irvine, Ca

• Contacted customers by phone and/or email to obtain updated financial information• Communicated with customers and Partners, as well as a strong working collaboration with multiple internal departments including Sales, Finance and IT• Ran and managed daily reports in SAP• Performed account maintenance as needed

Fullerton, Ca

• Answered multi-line phone system, screened and directed calls• Prepared and distributed daily, weekly and monthly sales reports• Distributed invoices per customer’s request via mail, email or fax• Scheduled travel arrangements for Managers• Prepared and distributed weekly Manager schedules• Monitored visitor access and maintained security awareness• Assisted with various projects and all departmental overflow

• Managed high call volume with professionalism• Received and processed orders via EDI, phone, fax, mail and email• Coordinated custom orders with appropriate departments• Prepared all documents for shipment• Exported customer's shipping information into UPS and FEDEX• Pulled daily orders from warehouse for same day shipment• Scheduled LTL/FL with freight carriers to ensure customer's expected arrival date was met• Updated and ran daily sales report for AR• Assisted customers with product knowledge and product availability• Issued RMA's and call tags as needed for exchanges or returns• Managed inventory

La Palma, Ca

• Maintained Facility Supply database ensuring price changes and product info are accurate• Worked with the Sales and Marketing Team to add and delete items in price book• Produced quarterly Regional Price Books as well as a Yearly Nationwide Catalog• Tracked item usage for promotional results and generated reports for the sales team• Created cost reports to develop pricing for products ensuring profitability• Updated product information via vendor’s website

Norwalk, Ca

• Responsible for AR/AP• Processed weekly Payroll• Generated Month End reports for CPA• Purchasing with an emphasis on cost control• Created Price Brochures and Literature• Coordinated and set-up Trade Show exhibit booth• Scheduled travel arrangements for President• Coordinated service calls and machinery installations with customers