Cindy Goodrich Yancey Email & Phone Number

Orondo, Wa, Us

I am the Director of Systems and Constituent Data for AISAP - The Association of Independent School Admissions Professionals. When I was a little girl, I didn't dream of growing up to help an international association with their systems and procedures, nor did I think about becoming a certification expert, but destiny stepped in and here I am! I help our members by not only providing the systems to deliver their membership benefits, but also by providing friendly help on "how to" use the systems and connect with each other. As certification manager, I help our members through the CAEP Certification process, as well as documenting progress in the course, recording those who have graduated, etc. The combination of being the association's techno-geek and also being the friendly helper makes my job the best in the world!

As an independent service provider, I offered online virtual assistance services such as secretarial, administrative, creative, or technical services to directly to small or medium sized business clients. I used online communication channels, such as phone, e-mail, fax, to deliver my services..Duties and Responsibilities:Basic duties such as making travel arrangements, researching online, and scheduling appointments.Communications and marketing services such as creating a marketing calendar, graphic design, website design, offline and online promotion, and social media plan writing and implementation. Administrative services such as data entry, desktop publishing, PowerPoint presentation creation, Word document creation and formatting, and Excel spreadsheet creation.Secretarial services such as proofreading, transcribing, writing, researching, and editing anything from memos to blogs, from books to human resources manuals.Customer service support such as setting up a customer service ticket tracking software, creating "canned responses" to common issues, and responding to customer issues in a personalized and friendly way. Rendering services such as video editing (adding front and rear bumper, adding title bars, splitting out errors and adding fades and transitions), audio editing (balancing volumes, correcting for audio issues or errors where possible), and photoshop image corrections. Technological services such as setting up iTunes and Stitcher podcasts, setting up membership websites, and maintaining CRM softwares such as InfusionSoft, 1shoppingcart and Ontraport.Web design services such as creating and maintaining a Wordpress.org web site, finding and using appropriate themes and plugins, providing site security, and managing site files through cpanel.

In a summary, I was a team manager for a call center. In that capacity, I have: Created and maintained our ACD Agent Advisory Council newsletter website: http://cindytacdd.wix.com/agentadvisorycouncil Maintained our ACD team website.Motivated and encouraged our team of 50 call center agents.Kept spreadsheets and stats on team performance and agent performances.Set up a team google-group for easy email communication.Monitored agents on longer calls.Took supervisor calls.Monitored the call queue.Took shift attendance. Determined the ration of call volume to agents on shift and adjusted attendance requirements accordingly.Intermediary between agents and members of management. Assisted agents with some hardware help-desk (like for network troubleshooting or connectivity issues).Offered some software help-desk assistance (like for java or flashdrive issues) .When the queue required, took phone calls.Assisted with "test team" tasks (this is essential beta-testing of proposed software upgrades after the programmers have programmed and my job was to see how it worked and if it seemed to flow well and if it could be "broken" easily or was stable).Entered data in to spreadsheets or reports.Used raw data to create spreadsheet and reports.Used chat, email, and skype to communicate and resolve issues.

Salem, Or

Associate'S Degree, Accounting

Business Administration/English