Cindy Chen Email & Phone Number

London, England, United Kingdom

London, England, United Kingdom

• Preside over the kACE Professional Services unit and trusted with all bespoke project activities globally, including resource allocation, requirement elicitation, solution design, and project prioritisation and delivery
• Interface between Development and Business. Collaborate with Managing Director and Sales unit to support the sales cycle and achieve revenue target through scoping and approval of Professional Services engagements.

Hong Kong, London

• Product proposition owner for strategic sales and partnership opportunities — elicited client requirements, decided the most appropriate solution, and aligned client opportunities with wider regional and global product.
• Championed the product initiatives benefitting the region and the globe. Administered the completeness of product requests, including their objectives, use cases, and prioritisation with justifications

Tokyo, Hong Kong

• Mentored a team of product specialists and business analysts, oversaw all product-related requests from customers, including core product change, training and documentation, and ensured successful client on-boarding.
• Coordinated bespoke projects through to completion, analysed and documented business and functional requirements, and managed internal and external stakeholders

Tokyo, Japan

• Assisted the Commercial group in project opportunities with prospective and existing clients
• Clarified and analysed all requirements, triage priorities, test end functionalities
• Liaised between internal and external stakeholder, and facilitated the successful development and delivery of the bespoke project

Tokyo, Japan

• Built relationships with prospective and existing clients. Maintained and grew revenue with client base in Taiwan, Korea and Japan

Tokyo, Japan

• Provided support and consultation, requiring understanding workflow, reproducing problems, performing analysis and testing, resolving client issues