• Performed complete overhaul of multiple previous year’s processes in an hour to decrease job turnaround time by a large margin which increased event attendance.• Lead a team of 15 employees and volunteers to ensure quick and top-tier customer service and communications for admission and oversight of 15,000+ guests over 3 days.• Customer service interactions with different cultures and customs.• Adherence to strict deadlines in a high-stress area while maintaining employee engagement.

Portraits, Commercial/Advertising, Sports Photography.

- Provided strategy/tactical advice for “the clients of our Client” regarding advertising and communications on a huge social media site (the Client), utilizing optimization and best practices to track metrics, manage comments and engagement, and drive sales, views, and revenue.- Wrote and edited weekly internal newsletter from 2020 – present, advising of process changes. Recipients included high-ranking company officials and other valuable stakeholders.- Wrote internal communications advising senior management of employee process gaps and suggested changes, as well as pieces for identification of bad actors for e-Crime department to protect client data.- Assisted with training program of new hires, collaborating with lead trainer on employee development plans. Resulted in average client handle time decrease from 1 hour to 30 minutes per client and 30% increase in client satisfaction.- Lived inside a Social Media platform/Ads Management/Communications ecosystem daily. Interact with clients via email, live chat, and telephone to collaboratively develop solutions.

- Provided strategy/tactical advice for “the clients of our Client” regarding advertising and communications on a huge social media site (the Client), utilizing optimization and best practices to track metrics, manage comments and engagement, and drive sales, views, and revenue.- Wrote internal communications advising senior management of employee process gaps and suggested changes, as well as pieces for identification of bad actors for e-Crime department to protect client data.- Lived inside a Social Media platform/Ads Management/Communications ecosystem daily. Interact with clients via email, live chat, and telephone to collaboratively develop solutions.

Created and implemented communications and social media plan, resulting in a strong print and online multimedia presence. This lead to doubling of Meta Page followers year over year.Pre-production enthusiast: developed scripts and shot list/storyboards for self-conducted on-location photo/video shoots to create key images/video content. Used key content to create effective communications/marketing plan and eye-catching advertising. Received consistent feedback as best poster-sized advertisement for Ontario region over consecutive months.Developed press releases and show previews for print, social media, and online posting to drive ticket sales. Consistent growth in event attendance year over year.

Created and implemented communications and social media plan, resulting in a strong print and online multimedia presence. This lead to doubling of Meta Page followers year over year.Pre-production enthusiast: developed scripts and shot list/storyboards for self-conducted on-location photo/video shoots to create key images/video content. Used key content to create effective communications/marketing plan and eye-catching advertising. Received consistent feedback as best poster-sized advertisement for Ontario region over consecutive months.Developed press releases and show previews for print, social media, and online posting to drive ticket sales. Consistent growth in event attendance year over year.

Yearbook headshots.

• Handled member inquiries and resolving member problems, • Deposits, withdrawals; utility, loan, mortgage, and line-of-credit payments,• Certified cheques, drafts and travellers cheques, • Set up of ATM/debit cards, internet and telephone banking, • Cheque cashing, ordering personal cheques,• Maintaining cash drawer limits ($25,000),• Listing and balancing outgoing cheques, balancing all transactions,• Updating passbooks,• Promoting and cross-selling Credit Union products and services, • Sorting and filing documents,• Answering phone and other administrative duties as required.