Coordinate passport acceptance services, including responding to questions about passport processing, delivering passport applications to the post office, and tracking passport applications processed;Stay informed of changes to the passport acceptance process and shares updates with other passport agents;Receives and processes check and credit card payments for passport services;Responsible for handling important documents and dealing with confidential matters;Takes passport photos and ensures correct background, lighting, and regulations are met;Files documentation and forms for reporting and auditing, as needed;Ensures regulations, laws, and policies are followed in all passport processing;Interacts with the public and co-workers in a professional manner;Communicate effectively, both verbally and in writing;Project a professional image when serving the public, responding with a high degree of accuracy and with a high level of courtesy and a strong public service orientation;Act as a Notary Public for City business;Route calls and visitors to appropriate sources;Currently serving on Syracuse City Board of Employee Appeals to hear appeals of covered employees who have been terminated, suspended without pay for more than two days, or involuntarily transferred to a position with less remuneration. Other duties as assigned.

Prepare tax returns for individuals or small businesses. Interview clients to obtain additional information on taxable income and deductible expenses and allowances. Use all appropriate adjustments, deductions, and credits to keep clients' taxes to a minimum. Preparing complete and accurate tax returns. Generating business growth, increasing client retention, and offering additional products and services.

 Prescreen, interviewed and hired potential employees. Process and maintaine documentation in relation to recruitment, training, performance evaluations, grievances and personal activities. Handled daily issues, accidents on the job, verbal warnings or any issues or problems, counseled or fired employees.  Maintain contact with clients following up on resumes, interviews and any communication between employees and client. Directly place qualified employees in various positions with our clients.  Experience with recruiting tools such as DWS, Indeed, Monster, LinkedIn, CareerBuilder, LDS employment, craigslist as well as social media.  Administrative duties including but not limited to handling Department of Homeland Security employment verification I-9, experience with E-Verify and pre employment documentation such as Applications, W-4 drug screens and background checks  From 2004-2005 was involved in opening a new office for Strategic and have exp in all aspect of staffing. Front office, general office, payroll, recruiting and filling temp, temp to hire and direct hire positions in clerical and light industrial fields. As well as training new Employment Specialist

Retained AOL members who were canceling their account.Handled escalated calls, resolved billing issues, customer complaints and basic technical support. Personal saves retention rate 72%, call center average 50%. Excellent quality and conversion. Consistently exceeded expectations.

Sales Associate in the cosmetics and fragrance department More than doubled sales for makeup line from $2,000 to $5,700 a month. Always exceeded monthly sales per hourTrained and oriented new employees, made up weekly schedules, assisted in returns and customer complaints. Maintained in consistent communication with dept. manager who was a cluster manager and rarely in the store. 1999-2001 was asked by store manager to merchandize organize and coordinate the entire cosmetics department for a new Sears. I scheduled and managed temps and associates who were stocking the department.