Aspiring Product Manager with a strong foundation in customer service and a continuous drive for learning and growth in digital product management. I'm passionate about technology and helping companies achieve their goals by working in agile, dynamic teams to deliver products that truly impact users. Although I'm at the beginning of my career as a Product Owner, I have already acquired essential skills for this role through specialized courses and training.I have experience in customer service, which has given me an empathetic perspective on user needs, and in SaaS product development, along with skills in SCRUM and agile methodologies. My ambition is to actively contribute to the team and the product's success by applying both my technical hard skills and my ability to solve problems creatively and with a results-oriented approach.Technologies and Tools:- Product and Project Management: JIRA, Trello, Confluence- Agile Methodologies: SCRUM, Kanban- Collaboration Tools: Figma, Loom, Slack, GitHubSpecialties:- Requirements Management and Product Roadmap: Clear and detailed definition of product requirements, aligned with the needs of both the client and the technical team.- Planning and Prioritization: Identifying backlog and roadmap priorities to ensure resources are focused on the company's critical objectives.- Market Research and Competitor Analysis: Ability to gather market data and customer insights to guide product development and improve the user experience.- Empathy and Effective Communication: My customer service experience has strengthened my ability to listen and communicate user and team needs clearly.- Collaboration and Teamwork: I value teamwork and am dedicated to creating a collaborative and positive environment where everyone can reach their potential.- Adaptability and Continuous Learning: I quickly adapt to new challenges and technologies and constantly seek to expand my knowledge in Product Management and Agile.Previous Experience:- Experience in customer service and digital product consulting, where I developed practical skills that support my transition to a Product Owner role.- Participated in SaaS product development and projects focused on process improvement and customer satisfaction, working directly with technical teams and stakeholders.With a problem-solving mindset and a focus on value delivery, I am ready to contribute to teams that strive for innovation and excellence in their products. I am open to new opportunities and challenges that allow me to apply my knowledge and grow alongside the team.